Marriott Albany

Staff was great. Was super excited the hotel being so close by restaurants. Clean property would definitely stay again

The front desk people were very helpful and friendly.

It's inconvenient that WiFi costs money, there's no microwave oven in the room, and the electrical outlets have poor contact.

Breakfast was great

Clean.

Check in took me over half an hour. I was told I had no reservation at this hotel. Even though I gave the Marriott confirmation number. I even showed the confirmation on my phone. Then they tried to tell me I was at the wrong hotel. Again I showed them the booking information and hotel address on my Marriott phone AP. Then I was told to wait off to the side for the manager, so several other guests that were behind me could check in. Very embarrassing for me. Eventually the manager came and we went through the same process. She eventually found my reservation, after pausing to take several phone calls during the process. Then she proceeded to tell me it was my fault because I booked it through Expedia. She offered no apology. Then I hauled all my luggage up to the 6 floor and found out the room keys I was given didn’t work. She didn’t activate them. More excuses were made after I had to again wait in a long line for help. Ended up missing my dinner reservation because of this experience. To top it off my room was filthy, Stained sheets and mold and filth in the bathroom. I have pictures of everything. This was by far the worst experience I’ve ever had at a Marriott Property. They also charged my credit card twice during my stay with no explanation for what these charges are for. My room was pre paid through Expedia and all I did was sleep there.

Very Good Hotel

Clean, tidy and friendly staff

Nothing to give the reviews

long walk from front desk to room, small patio had no chairs & was not clean, lot of debris from landscaping

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Wear and tear starting to show, especially in the bathroom.

Great stay

Clean, nice and affordable at the last minute.

Broken faucet in the room , room smelled like weed , mold in the shower, pool was nice,

Very helpful staff and a good clean room.

Went to check in and the power was out. Waiting on a refund.

Nothing really worked. You try to wash your face, sink is filling up and there are multiple hair near the sink. You try to call houekeeping, but nobody answers and there is a long line at front desk so you don’t get help for a long time. You try to leave the room and it takes 5 minutes to fix the jammed lock. You try to have coffee and see the machine is already full of old water. You try to print and printer is out of ink and paper. You try to sleep and sheets are dirty. Already changed room once but the issues were just nonstop. The maintenance staff we dealt with was quite courteous and nice. But the manager at the front desk did not provide best customer service, despite issues, he never really apologized or tried to make it better for us, and was rather having not best tone. Any place can have issues, but what matters is how you deal with them and how you make the guests feel. I used to love the Marriott brand and now I don’t know. These are too many issues at one property to overlook. It’s not a guests job to act as free labor and keep telling them what needs fixing. The complimentary lifewater was a very nice touch, I want to add that.

It was comfortable and roomy and clean

old and not modern at all. seems like they only updated the lobby.