Capt. John Smith Inn

The room was clean and the staff are friendly and helpful

The staff are friendly. The place is well kept

Unfortunately it looked like they hadn’t deep cleaned their rooms in months. Thick layers of dust, rust on metal in the bathroom. Smelled like mold. Outdated and the pictures were FALSE advertisement. Also many other guests complained about the lack of cleanliness

From the moment I checked in, the room smelled strongly of stale cigarette smoke. During my stay, I encountered multiple roaches, centipedes, and water bugs in the room. To make matters worse, the bathroom ceiling developed a leak. When I reported the leak to management, I expected to be moved to one of the several available rooms. Instead, I was asked to leave the property. No effort was made to accommodate me, offer a room change, or provide any type of discount for the inconvenience. The owner’s wife was especially rude and dismissive throughout the interaction, and my concerns seemed to fall on deaf ears. While the nightly rates may seem affordable, in my experience, you get exactly what you pay for. I would not recommend staying here, especially if you’re traveling for work or expect basic cleanliness and customer service. I’d recommend looking elsewhere, such as Howard Johnson or another motel nearby, where you’ll likely find cleaner accommodations and better customer service for a similar price. 0/10 — I would not stay here again.

Does not understand Ada or the concept of service animals. Someone should give them a dictionary and remind them they will be sued for refusing service to a handicapped person w/ a service dog.

Very nice

Never saw any staff after check-in. Room was okay, given its musty smell. Freezer compartment didn't work correctly.

After searching for over three hours late at night for a decent place to sleep, finding this inn was an absolute lifesaver. The gentleman at the front desk was incredibly friendly, welcoming, and immediately put us at ease after a stressful night. He told us that while the property isn't luxurious, they pride themselves on being clean and organized—and he wasn't lying! The room was spotless, tidy, and everything we needed. Yes, the furnishings are a bit outdated and worn, but the exceptional cleanliness and genuine hospitality made up for it completely. If you just need a clean, reliable, and welcoming place to lay your head, I highly recommend this spot. We are so grateful!

The pool was very nice and clean, and good temperature as well! The beds were very comfortable and the location was a great spot, not too far from everything! The rooms were a little more outdated than the pictures show, but they were still very comfortable!

The only thing I liked about this property is that it was close to ever place we wanted to go, it was convenient. The pool was dirty as hell, we tried cleaning all the bugs and hair out, but then I seen that the water wasn’t even flowing, like the pump to the pool wasn’t working. So we ended up not even swimming even after we just did all that cleaning out of the bugs and hair. Also they didn’t do a good job at vacuuming but wasn’t horrible.

The place is not at all like the pictures! The door would not fully seal, the AC did not work and was half way off the wall, and the bed was dirty with hair and a dirty brown handprint on the side of the box spring. Be carful coming in cause it looks like a half way house and you'll have people watch you the entire time, like they're casing you for later. We even saw the pool weed smoking guy that was mentioned in another review, posted up right next to the grill. Avoid this place at all cost and just pay a little more or catch another place while there is a sale! The entire place needs to be completely rebuilt, or at least an extensive remodel, kicking out the people who obviously live there!

Location is central to everything you’d need in Williamsburg. Room was MAJORLY outdated. Items were present in the room that showed it was no way the room was cleaned in its entirety. This is a safe space to sleep. Nothing more, nothing less.

Scary property, no pool, obvious people live there, not reommended, brown water cane or off faucet

Nothing. The room was nasty and had bed bugs ..The lady at front desk argued with my husband over the fact they didn't have bugs.We have photos ..The gentleman when I checked in was very rude ..We only stayed a few minutes to check over the room and left.. Do not waste your money ..

It was okay

The website does Not match the reality. This is an older hotel but the staff when checking in acted like they couldn’t find my reservation. Had to show my confirmation so make sure you save it. Half the place is live ins. Water in the shower doesn’t get hot, it’s warm. No continental breakfast. No pool. The frogs live in the pool so you will hear them at night. Carpet was sticky so wear socks or shoes. Ice machine downstairs was broken so had to go upstairs. When people shut there doors, you can hear it like it’s your door shutting. Train goes by several times a night. It is convenient to things.

It was convenient next to alot places

The owner/manager is not people friendly.

There's a lot that was bad. The carpet was very dirty and stained. The two small pillows on the bed were flat. The AC unit was good at cooling the room but it was very loud. It made whining and squealing noises. The shower was the worst part. It was too dirty to use, but at least the shower curtain was clean. One washcloth that I was given had a red stain. There's a dead roach under the sink. The pool was closed, and management said that it gets too cold at night to have the pool open. There are many people that sit on the balcony and look like they live there. The motel is next to a train track. At night I heard at least 3 trains go by. I live next to an airport, and the noise of the train sounded like 5 planes continuously going by. Sometimes the noise of the AC drowned out the noise of the train.

Great place to visit, beds are very comfortable. Clean