Homewood Suites by Hilton San Diego-Del Mar

We were given a room that smelled musty and was hot

Our room was not ready at check-in time. But other customers got their room right away. Room had a musty smell all the time.

The property is fine; however, housekeeping never made my bed or cleaned my room. They bypassed my room completely. They need to keep better track of what rooms they clean, etc. I reported it to front desk every day. I even told front desk on Sunday when I left at 1:00 p.m. that they could now clean the room, but when I returned at 7:00 p.m. it had not been touched. This was very disappointing.

Breakfast , cleanroom 👍

Good

Beautiful secluded place with lots of amenities around. Excellent experience. Will be back every time I go to san Diego.

The room assigned to us had a portable ac in one room which i find a little bit off since it’s a little bit noisy… the kitchen was soo old and not complete. The toaster was not clean that it ended up triggering the fire alarm but we were able to fan out the smoke. The room itself smells old (mouldy?) even the pillows smells old but the bed were comfy. The staff were nice and friendly.

We were there for 4 nights and not a single day of room service

Good staff good service but I was disappointed for not having water first day I checked in

Great

Room refresh was not done in the morning and took for ever for fresh sheets and clean towels to be replaced.

Exceptional

The first room I stayed in smelled like I was breathing in mold. I had to switch rooms because the smell was so bad. One of the days we were there the water was shut off all day. The front desk staff was rude when asked when the water would be on and handed me two water bottles and said I can take a shower with those. Very unprofessional. Would not recommend staying here!

The water was finally turned on after 7pm. When I checked out I had to ask for some compensation for the water being out for so long. Last time I am staying here.

Shower was moldy and not the cleanest, dresser was unstable drawer kept opening we tried putting something underneath to help even out but didn't help we Made due with and the best out of that we could. Staff was amazing and breakfast was good

Located in a quiet neighborhood and close to freeway. Hotel and staff were pleasant and accommodating. Breakfast waffle machines were a big hit! Only complaint was the bedding we had didn't match the bed because both our king bed and pull out mattresses had short sheets. Pillows had no support. Bedding improvements aside we had no complaints!

Good breakfast

Great price if you're in town for Del Mar. The hotel sits on the east side of the I-5 highway, so you're close to Del Mar beach (2 miles), without having to pay Del Mar beach hotel prices. The suites are roomy enough to accommodate travel with kids. The kitchenette is invaluable for the same reason, with fridge, microwave, stove top, plates, and silverware. The complimentary hot breakfast is good (eggs, bacon, waffle maker, etc.) and the hotel sits next to its sister property (Hilton Garden Inn) which has more dining options. There's a coffee roaster (Mostra) across the parking lot. The pool, hot tub, and fitness room are all adequate. The staff are friendly. The rooms are clean, although we found a tennis ball behind the foldout couch. All-in-all, we had a great stay for a great price, given our budget.

Bad

Staff was very helpful & professional. Room was clean. Hotel needs upgrading.