Hampton Inn & Suites Ocean City West

It was a great stay, clean room and the staff was very pleasant!

Great staff, Very accommodating ...Brought our Dog last minute.. Not an Issue checked in ...Called for an early check in...No problem come in as soon as you arrive room is ready..Great stay again....Thank you..

Location Everything

Exceptional

Room was in good condition. I was traveling with my two little ones for the weekend and had a king size bed with a pullout sofa. I asked for extra bedding which was provided. Also asked for a late check out (12pm instead of 11am) which they obliged to with no extra charge. Overall, I would definitely come back for my next trip to the O.C.

Exceptional

Clean

The staff was very friendly, the hotel is conveniently located close to the beach, and there are plenty of social places and attractions nearby. The rooms were clean and quiet, which made the stay very comfortable. And oh, I already miss their freshly made waffles! The hotel was fully booked, and there weren’t enough seats available during breakfast, so I had to take my food back to my room.

Everything was excellent. Everything looked perfect in the outside and inside.

Clean room helpful staff but the breakfast was not as good as others we have stayed at

The staff and property were great We did have a small issue with ants our next to last night there. And the pool was freezing like the heaters weren’t working.

Only a few minutes away from the beach The breakfast was okay

Staff was very accommodating

X

The hotel itself is just okay. We used to really like Hampton Inn, and we actually stayed at this specific location three years ago. However, this time the experience was not as good as we expected. Housekeeping wasn’t done properly. It was provided every other day, and since we stayed for 8 nights, there were supposed to be 3 housekeeping visits. The housekeeping included making the beds, refilling amenities, replacing towels, and emptying the trash. The housekeeper completely missed making our beds twice. There was also one time when only one of the two beds was made. I didn’t understand why. We also didn’t get the shower gel refilled, and there was no shower mat provided for the last housekeeping. The air conditioning in the hallways, except on the first floor, was broken for almost our entire stay. It felt like walking into a hot sauna every time we left our room. The pool was not clean. The one time we went swimming, we saw spit in the pool. It was disgusting, and we never used it again. I did appreciate the 24-hour hot beverages. However, they were not always refilled promptly. There were several times when the coffee pots were taken away and not replaced right away. Overall, the location is great, but the hotel did not provide the level of service and cleanliness we expected from Hampton Inn.

The breakfast was good and well staffed

Out look and placement nice.

Clean

Front desk was helpful with any questions you had, the room was clean, just a bit mold on the shower ceiling, but nothing crazy, breakfast was fresh AC was great, I went on a weekend where the Marlin event was happening so traffic was horrendous. But definitely staying again

Y