Truss Hotel Times Square

Best for a comfortable nights rest.

My stay was okay. I picked the hotel because it was within walking distance of the convention center I was visiting, and the room itself was spacious. But there were a couple things I need to vent about.First, the bathroom door was a nightmare to close, I had to throw my full weight into it just to push it shut. The door itself wasn't heavy, but getting it to latch was a whole workout.Next issue: the TV was ancient. I couldn't sign into any of my accounts to watch what I actually wanted, so I was stuck channel surfing. Which honestly would've been fine, except the picture was grainy and pixelated. Like, pick a struggle. But apart from that the staff was nice and the rooms were clean.

Very clean comfortable room

The room was spacious and clean. Lauren, the desk clerk when we checked in was fabulous. The checkout clerk was nice overly friendly. The hotel was very well situated in Times Square. Pillows weren’t great but the bed and bedding was comfortable. Would definitely recommend.

10min walk to time square and 5mon walk to metro . Super friendly staff

Rooms were clean, and staff was very helpful! Great location, near Times Square

Quite

Rooms are fairly spacious compared to other hotels in the area. Staff were very friendly (shoutout to Jessy) and the location allowed for easy accessibility to the places we were planning on visiting in the city.

Great location and understandable price :) I would stay here again

The TV did not work the first day. Maintenance did fix it. Upon arrival, we were informed about the slow internet - appreciated that because YES!! Very slow indeed. Mold in the shower, housekeeping got to room after 4pm on first day, just got towels and trash as we were tired, second day they got there after 3pm, we just got back to the room, again, just gave them trash and got towels. No coffee pot in the room. Just not a good experience. The BEST part of the stay was CARLOS! He was so very nice and professional.

It was a proper hotel. Nothing fancy yet it was clean and reasonably priced.

Bathroom needs renovations

The room was clean. The staff were nice. I held a pleasant conversation with a housekeeper in the elevator. My biggest letdown though was the a/c. When I walked in it was set to 70. I immediately brought it down to 65, which was the lowest setting. I ended up leaving the room for a few hours. When I came back, I thought the a/c had been raised from 65. It had not. I woke up several times to drink my ice water because the room seemed to have gotten even hotter.My daughter, who normally runs cold, felt good. She was prepared to wear a winter onesie pajama because she knows how I like the climate even at home. The second night was even warmer. Needless to say, very disappointed with the condition of the a/c. One thing out of the hotel’s “reach” was the occupant(s) in the room next to us. I woke up coughing several times more due to smoking / vaping that came through the vents. I was glad I brought my puffer with me. And, no, I did not complain because the occupant(s) would have known who complained due to our two rooms having a locked door before using a “key” to entering either of our room doors. I would have loved to give all five stars if, once again, the air conditioner worked.

The location and amenities of the hotel were great.

Front of hotel is a mess with faded, ripped, fake foliage and did not match website photo. Much of the interior is painted in black or other dark colors. Hallways are grim and poorly lit. Room was neat but but very basic. Surrounding area was noisy with lots of sirens and honking.

Good

Great staff! Quiet and good location.

The room was clean, modern and spacious. Very conveniently located. Gym had good equipment and variety. Very happy with our stay at Truss Time Square!

Luz was so great !

Great location to all the great foods. Staff is nice and welcoming.