Hotel Hayden

There were a few small imperfections in the room (a chip out of the wardrobe, the mini fridge door opened awkwardly), but nothing that affected our stay. Overall, we throughly enjoyed our stay

Very clean with good staff

Not a clean hotel. The bottom of my feet looked like I walked in salt a pepper just from my hotel room floor. The floors were never cleaned and when room service came they made the bed with the covers that clearly had some spilled on them never changed the covers.

Bed bugs and unhelpful manager

I enjoyed

La habitación esta muy descuidada, la limpieza de la ducha deja mucho que desear, las luces no funcionaban y a pesar de haberlas reportado, nunca llegaron a repararlas.

I loved the location of this hotel, the staff was friendly, the room was very clean and was cleaned daily. They were so great to was able to check in at 1:00. The only reason why I gave 4 stars was that because of the lack of transparency. It was advertised the property with a restaurant rooftop and a gym and they were both under construction. I was looking forward to spending my evenings at the rooftop. Other wise everything was great. I will stay again, hopefully next time the amenities will be available.

Good

Property is old and in the process of being remodeled. Not all rooms are suitable for guests. My 70 year old mother’s room not only did not have a working A/C unit it only worked as a heater in the middle of NYC summer. We asked for a change and were told no other rooms were available. Asked for a refund to go to a different hotel and front desk responded claims need to be submitted by email and response received within 3 days. How does that help staying for 3 nights? Front desk personnel have no authority to provide any solutions and there’s no manager available during night hours. Terrible experience

No microwave provided in the room No Bathroom vent fan One of the 2 bulbs in the bedside lamp not functioning Property is near to subway station

The hotel is clean and efficient. Its breakfast menu is limited but sufficient; croissants, yogurt, fruit, coffee & tea. If it had a swimming pool I would rate it even higher. It's very nice to come out in the morning when the flower shops up and down the street have put their plants out.

My husband and I stayed for three nights and the staff was very helpful and friendly. Our room was clean and the location was perfect for us. The parking was a short walk away and restaurants were nearby. We went to the Rush concert so MG was super close and the area is very walkable. We had a nice stay. Thank you!

Little to no AC and it was a super hot weekend. Too few towels although we made it work. Inexpensive price, so you get what you pay for. It’s a standard stay.

The room was clean, and cleaned everyday whether I wanted it to be cleaned or not. The AC was horrible could not adjust it below 68 and the fan speed was one speed. The room was HOT!!!! Very HOT. I had to buy a fan. I read other reviews saying the same thing. I should've have stayed somewhere else. Then some how after 8 days it miraculously was working for the last night. Despite Expedia advertising it had laundry facilities and a Gym, it did NOT! Also there was only one place to get ice! In the basement. I was on the 16th floor. I got stuck down there cause the elevator did not return and there's no stairs to escape. Close to subway. Close to Penn station. the continental breakfast was blah! No Idea if the coffee was coffee, or if it was decaf or not.

Great location close to subway stops and lots of restaurants.

First night I booked I had no working AC. They had no where to move me and no one to fix it that day. The following day I had to wait until 2pm for another room. It was not a comfortable night. I tried to clear my mind and the gym also was not available because it was being renovated. I asked for a discount and management said they could only take off my “resort fee” which was not enough for the inconveniences.

Parking is not on site as marked, need to park on other street, air conditioner didn't work, after 3 hours of attempts to repair the room was changed, In the new room shower was broken, money safe didn't work, daily housekeeping by demand only in the evening. Staff is helpful.

Loved the location and the staff was great. The property was in need of a refresh - tile in the shower was old, the elevator door was held together by duct tape, the towels were frayed and overall, it was just tired looking. The fitness area was being renovated which we were unaware of when we booked, which was disappointing.

The room was clean but paint needs touch up. Made it feel dingy. Property was clean. Breakfast was plain. Try better coffee & more hot breakfast but the complimentary is always a plus for something light and quick. Staff was nice and helpful. Wish the ice machine wasn’t in the basement and there’s no doors on the shower. Other than small nuances the stay was great. Good location.

A/C not working in the rooms.