voco St. James Hotel by IHG

Honestly this place is a 10/10. The staff is amazing by far

I never write bad reviews and hate to do it but beware and avoid at all costs! This hotel has potential to be a wonderful stay and I wanted to like it. Unfortunately this hotel has a severe cockroach and rat infestation in their courtyard most likely due to the hoard of trash cans. The first night of my stay, I went to get some air in the courtyard and had to put my feet up on a chair to avoid the huge palmetto size cockroaches from crawling over my feet. As I went to return to my room that evening, a massive rat (there are tons) ran right in front of the door to the annex building where I was staying. I had to wait until they were not in sight and run in the door and slam it behind me. The room was another story. Clean but obviously dated and nothing worked. I told the front desk my toilet did not flush the first day, they never sent a repairman or offered to change my room. I had no working toilet for my entire stay. My tv sound also stopped working so the room basically became useless to me at that point. I also had credits to use for food and drink and couldn't use it the entire time since their system was down. I was offered no compensation and nothing was ever followed up with. I had to reach out several times and they told me they would do something. Here I am over a month later and have been totally forgotten. The staff is sweet but manager is totally incompetent and is going to let this place run right down the tubes. This caused me to have avery stressful work trip.

I was looking forward to the pool but it smelled strongly of chlorine and it was very cloudy so I skipped getting in. I was really looking forward to that too…

The staff is amazing, very kind and helpful. The room is comfortable and the location of the hotel is perfect for getting around. I'd really recommend to stay there. Breakfast has little choice, especially if you don't like savory options, but is ok.

The images make the room off the lobby look lovely, but in reality there is a horrible smell that permeates the entire downstairs, including the bar. Not a place you really want to belly up to. Basically, all the images are done with a fish-eye lens making everything look wonderful. The quaint little New Orleans alleyway with chairs and umbrellas? That smells like garbage, unfortunately, because the trash for the steakhouse next door borders the alleyway. You have to pass through that to get to the other building and it's terrible to endure it for that long. The pool is cute. Very tiny. More like a large jacuzzi size. But classically New Orleans with the brick and ivy. The bedroom was small, but it did the trick. The bed was comfortable, and the shower/tub were fine. Anyway, I had hoped for more since we chose it over our usual hotel because it seemed to have more of a New Orleans vibe, but that wasn't really the best choice.

I always had a connection to this building and when I found that out I had to stay.

Wow there is so much to be said for the amazing. Chase, Sean, Andrew, Annika, Terrance, Steve, and Christine. You all made this Birthday celebration absolutely top knotch. The service was absolutely outstanding! This hotel has charm, and the location is just close enough to all the main attractions. We were love you guys! Thank you for an amazing stay!

It’s beautiful, interior design is top!

Very good

The location was great, the staff at the front was very helpful, and room was super cute! I love the walkin shower! I would really appreciate free parking to be added, or at leaast the cost up front $43 a night was a bit much!

Very good

Exceptional

Beautiful room, extremely nice staff, perfect location.

Staff is really lovely and quite helpful. I was really impressed. Location is wonderful and the price affordable. All in all, a great stay.

Good

Exceptionally friendly staff

Hotel was OK, but they need to call rat people

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Charming, clean, and safe I liked everything about to property

The cleanliness and tidiness were good, except for a few minor spots on the bedding. The bedroom gave off mild sewer smell though. Amenity - Instant coffee pods were provided. However, no bottled water or electric kettle. Staff - Readily available, professional, and welcoming.