Gale Miami Hotel and Residences

clean, well appointed room and we used and liked the roof top pool.

Check-in and check-out were both quick and easy. The location was fantastic, with MiamiCentral/Brightline within easy walking distance and plenty of great food options nearby. We enjoyed the hotel and location so much that we’ve already booked another stay for March. Definitely recommend!

Good

Favorite hotel, comfortable. Amazing view. Enjoyed the pool and restaurant was good.

Great hotel, perfect location. Very helpful staff.

From the moment we arrived it was a bad experience and only continued to get worse. Paid valet parking was included with our reservation and when we got there the valet person barely wanted to talk to us and just kept saying we’re at capacity you can’t park here and I explained to him that we have a reservation and valet parking is included and it’s paid for already and if your at capacity where am I supposed to park, he said around the corner on the back side of the building there is a parking garage. He failed to mention that it is a paid parking garage that is not associated with the hotel so not only have I already paid for valet parking for the hotel but now I have to pay separately for the garage. After driving around in circles for almost an hour trying to find this supposed garage I saw multiple cars going into valet and when I did I addressed it and said you told us your at capacity but is it because I’m in a Honda and not a corvette or g wagon being an expensive car that I can’t go in because I saw those two going in and he dismissed me and said the garage is around the corner. After an hour I found the garage and parked and then had to walk in the rain to the hotel and proceeded to let them know the situation to which they didn’t help a single bit stating the valet is a third party company. I asked them how do you expect me to get my bags in here because I’m not going around the corner over railroad tracks with luggage in the rain with my wife this is absurd. They

The stay was wonderful the staff was friendly and they were able to get us checked in immediately

We really enjoyed staying here. We stayed on the front in the back end of our cruise. The nightlife and the activity of downtown was a pretty cool vibe even though we’re old people. We just like watching it all and the restaurants were great. The Gail is very central to a lot of places in the downtown area if you’re trying to get around downtown. It’s not a beach hotel like staying on the water, but you can see it from your balcony and the bed is comfortable too.

, and wow, what a memorable treat the room was magnificent, excellent view, excellent amenities. Gale will ensure get my business and I hope to reserve the same room each vacation in Miami!! Job well done Gale and to their excellent staff.

What made the experience worse was the lack of help from the staff. When we brought our concerns to their attention, we did not feel that they took the situation seriously or made any meaningful effort to resolve it. On top of that, we were charged for late checkout, despite only checking out at 12:53 PM. When communicated when checking in we was “approved” for late checkout. The overall experience was not worth the money, and I expected much better from a hotel in Miami Beach. I would not recommend staying here based on my experience. Management needs to take cleanliness complaints more seriously and do a better job addressing guest concerns when something goes wrong.

Great location and walking distance to Kaseya Center.

Exceptional

Superb

I had a lovely two bedroom two bathroom suite that was very spacious with kitchenette and laundry -- excellent value. The only issue I had was at check-in where I was told I had VIP package (through Expedia) and was gifted a bottle of red wine. I asked for white wine instead and was told that was not available. I can't drink red due to an allergy. So I gave the bottle back... one would think you could have a choice or be offered something else... so much for the VIP gift!

I wasn’t really sure what to expect but I was pleasantly surprised and will definitely be staying here again. My only complaint and it’s not their fault is just it is very noisy downtown. There’s so much construction going on around here, but it definitely is vibrant. There’s lots to do. The food is great. The room was amazing.

Give discount next travel.

Staff extremely professional, the entire experience/stay will grade A+. Will reserve hotel again in the future.

Place is perfect. Near the arenas and the restaurants. Will definitely stay again

Friendliest staff I’ve encountered

Exceptional