Hotel Ylem

Staff was friendly.

Very nice one of my favorite places to stay in Houston

At 6:30 a.m., I called the front desk because we had no warm water. I explained to La Toya that my special-needs daughter needed to shower before an important doctor’s appointment. She said someone would come check it, but no one did. When I called again at 7:20 a.m., she was very rude, told me maintenance didn’t arrive until 9:00 a.m., and hung up on me. When I called back for her name, she raised her voice at me. I had to shower my daughter with cold water before her appointment. Maintenance problems happen, but there is no excuse for a lack of compassion and respectful customer service. This has always been my daughter’s favorite hotel, which makes today’s experience even more disappointing. I truly hope management addresses this.

The A/C didn’t work well, the bar was not operable or open, they did not have a shuttle to the stadium, and the bed was so uncomfortable. The breakfast was not very good. They only had omelettes with cheese, there was not very much else I could eat. Not knowing what else had dairy, it was sad since I cannot have dairy. And I drank the tiny cup or black coffee because they only had creamer with dairy in it, even though the coffee mate says dairy free, it is not. I will definitely choose a different location for our stay next time.

Very good

Exceptional

The location was excellent, the rooms were clean and had super comfy beds, The only thing I would change is the entry to the parking lot, it could use a smoother slope, other than that I wouldn't change a thing.

Old furniture with plenty of stain that have been there for months if not years. Moderately clean room. Plenty of missed spots

The king size bed was clean and super comfortable. The walk in shower was large and roomy. The ac unit was moldy making the whole room smell moldy. There was no body soap in the container in the shower. Phones took all night to charge and only charged to about 80% by morning. No lamps by the bedside. Breakfast was free, but no waffle maker. There were premade pancakes and french toast. Hotel was quiet and peaceful.

We stayed here a week before and really enjoyed the quirky atmosphere. However, this time we had 2 rooms and problems with both. TVs did not work in either. On one, all you got was a Mexican Religious channel, and on the other, only "This channel has not been paid for" was available on ALL channels. There were no table lamps in either room, and there was a shortage of towels in one room. The staff was very sympathetic to our problems, but they did not have any help after hours. We were told that furniture was being removed from the room in anticipation of a change of ownership. Let's hope that helps; it is a unique property.

Very good

Clean room, pretty quiet

Beds comfortable Na

Average breakfast, housekeeping request only. Close to many restaurants and Target. Ten minutes drive to Rice University.

Superb

Great location! Was close to Reliant Stadium, short little walk. Bunch of food choices in the area. Room was clean and cozy and quiet. It was a good choice from all the other ones I was looking at, I would go back. Breakfast was decent, bunch of choices. Thanks for the hospitality.

My room had no lamps. It was nothing like what was pictured.

Very good

Great staff and room

Thank you very much ❤️