Sonesta ES Suites Dulles Airport

Bugs in the bathroom, neither of the tvs were working, refrigerator wasn’t cooling, bath fan was releasing hot air and smelt burnt, front door did not lock

Ronna at the front desk is very friendly.

Stayed here after our flight out of Dulles was cancelled and rebooked for next day. Property is convenient to airport (shuttle) and dining options locally (walking distance). Staff is amazing! Free breakfast in lobby. This is a long-term stay hotel (I didn’t care when booking), so there are folks who have been there for a while. With that said, rooms are apartment-like and there’s a kitchen.

Breakfast was great, and so was a clean room

Room was clean and is a quiet hotel to stay at great location.

When we arrived to check in, we were told that the room we had specifically booked was not available. We were never contacted ahead of time to inform us of this change. Since we checked in late, there were very limited options available, and our family was forced to stay in separate rooms. What made the situation even more frustrating was that there was no manager on duty. We were told the manager only works Monday through Friday from 7:00 a.m. to 2:00 p.m. The front desk attendant was very friendly and helpful, but there was only so much she could do without management approval. We were told that our stay would be discounted because of the inconvenience. However, when we checked out, we found that only 1 night out of our 7-night stay had been discounted. Considering everything we went through, this was not a fair resolution. The inconvenience continued throughout our stay. The next day, we had to move one room, and the following day, we had to move the other room. While we were out enjoying our time, we received calls asking us to return and move our belongings by 2:00 p.m. Having to pack, return to the hotel, and change rooms multiple times was extremely disruptive and took away from our family’s trip. The lack of management availability during nights and weekends is a major issue.

Overnight staff guy went above and beyond for us.

Ice maker in one room didn't work.

Nice for family stay. Close to airport and metro. Nothing … great 3 star hotel Staff was nice and the shuttle to metro was perfect.

Everything here was great. I like that we had everything we need and felt like home. Because of my job. Southern fiber link

Breakfast was great. Variety of foods offered each day. Shuttle to airport was an added bonus!

The rooms and kitchen were great. Plenty of room for a family of five. The property did have some bug problems. Otherwise, I would give it all top ratings.

Room smelled very bad. I specifically selected the hotel because of its high ratings on booking.com and was very disappointed that now I don’t really know if I can trust there ratings next time.

Check in staff seemed to be inexperienced and therefore slow. They asked for location preference in complex and booked me into exact opposite of stated preference. Room was all the way at end of complex when I was told it was close to clubhouse and would be quiet. In fact the neighboring renters were extremely loud and unruly. I've stayed at this Hotel many times in past with good results but never again....may be new management but has now become unacceptable.

One of the biggest highlights was having private bedrooms and two separate bathrooms. For anyone traveling with family or friends, that setup is a dream. It made getting ready each morning much easier and far less stressful. We also appreciated how well-equipped the kitchen was. Everything we needed was already there, which was refreshing. At many extended stay properties, you have to request kitchen items from the front desk, so having everything available from the start was a nice convenience. The staff was also very accommodating when an unexpected mandatory online work meeting came up on our departure day. They worked with us on a late checkout, which we greatly appreciated. My main complaint involves the checkout process. Staff did not review or confirm charges with us at check-in and instead processed everything at checkout. I have been traveling for decades and have never encountered this. Every hotel I've stayed at has reviewed the room type, confirmed the charges, and allowed guests to choose which card they wanted to use. That lack of communication was disappointing. The only other issue was the appearance of the property outside our room. There was a pile of discarded items, including old microwaves and other appliances, sitting nearby. It wasn't household garbage, but it loo

Absolutely NOTHING! The staff was impersonal, the property was rundown, the only thing they cared about was serving breakfast promptly at 6 and running to put everything out of reach at 9am, EVEN THE COFFEE! Where do I start? First, they gave us a room on the back of the LAST BUILDING, and each night the only available parking was at the VERY OTHER END, by the office. I am handicapped, with a parking placard, yet EVERY HP spot was occupied by the time we came back in the evening, many by vehicles without the proper placard or plate! We stayed there 4 days, and asked each day for fresh towels and to have the room serviced. one of the soap dispensers in the shower came off, and over four days the best that happened was a maintenance man came to glue a connector back on the wall, but the bottle was never attached. The daddy-longlegs spider was a special touch! NOT ONCE WAS THE GARBAGE EMPTIED OR THE TOWELS CHANGED OUT! There were crates stored under the stairs outside our room door, and it appears most of the surrounding apartments were EMPLOYEE occupied, as evidenced by the barbecue grill, open trash containers and work boots outside the door of the apartment next to us, and the POTTED PLANTS in the window!. The condition of the landscape STUNK - look at the splintered lumber. Even the outside trash was filled to the point of spilling over!

It was very clean and comfortable. Would be great if you’re staying for a long period of time and wanted a kitchen. It was set up like a little apartment. They don’t have an elevator so you have to carry everything up the stairs.

This “hotel” was more like a “time share” place as folks were living there. The place was clean and due to the weather situation at Dulles, which was at weather related stoppage, this was one of the few facilities which had availability. The availability of an airport shuttle was one of our deciding factors but we waited for over an hour and a half to be picked up at the airport despite calling there 3 times. When we checked in, we asked about an early morning shuttle back to the airport as our rescheduled flight was at 0815 but were told the earliest airport shuttle would not be available until 0730. We had to call a taxi for our airport transportation. Would we stay there again; only if nothing else was available. No dining facilities were nearby.

The hotel is nice, and the location is good. The beds were comfortable. I also like that they allow dogs. The hotel is nice, and the location is good. I was on the 2nd floor, and it was tough hauling a bunch of bags (and a chunky beagle who refused to go up the steps) up the steps since there was no elevator. Breakfast was the biggest disappointment. I went one morning, but there was no point in going back the other days. There were just (runny) eggs, small biscuits, and gravy. I don't eat meat (allergic), so there really wasn't anything for me to eat, except for a hard apple or some type of dry muffin. The only fruit was apples. There were no hash browns or potatoes, no oatmeal, no waffles or pancakes, not even a banana, etc. If you can't eat just the meat, there's no point in going to breakfast.

Clean room. Breakfast was alright but no waffles