Woodcliff Hotel and Spa

Took 45+ minutes to check in at 330...one room not ready, both rooms delayed due to "third party booking". $30++ added after we prepaid, for "local fees". Property is nice, but needs maintenance. Our room had no place to sit except a desk chair, and the sink was a freestanding sink with no room to place even a toothbrush on a counter except outside the bathroom. Was told we had a "wheelchair accessible room" - which we did not request.

We have stayed here many times but it’s been a couple years. We stayed 3 nights. The first room we had there was a screw driver left by maintenance on the bathroom sink and the phone didn’t work to call down or to order room service. They switched rooms for us and it was one floor up and just as bad. Every unit has wall ac units like you would get at an airport best western. And they are just as loud as you would think. Also the bathroom fan never goes off and is just as loud so you are getting it from both sides of the room. There was a wedding going on our last night and even being on the 5th floor it was like they were in the room with us until around 2am. The lobby and restaurant are nice and the food was good and the beds were comfortable. Just a super outdated hotel with no frills but you are paying top dollar around 300 plus a night, and for that area it’s a big ask. Def will not be returning next month on another trip.

There's a ping pong table and that's all we did in that property. Not worth the price they charge. Breakfast at the restaurant was good too.

The hotel was so dirty. Hot tub was scorching hot could not even put a foot in. Pool was very dirty. Floors in the hallways clearly hadn’t been vacuumed recently. Staff at the front desk were great and gave us a full refund but I would not recommend staying here it is not worth the price. The pictures posted on Expedia are not recent pictures from the hotel they are mostly pictures from the spa. We did go to the spa and it was a fully different experience. Very very clean, helpful staff, very relaxing and 10/10 would go again.

Hotel and room were clean. The only problems was the small things . I ordered a small microwave to the room and they delivered it and dirty with dried stuff on the microwave table inside the bathroom. There was only two small packages for a shower cap and that was it only two small cups for a bedroom that holds four people it seems like they were tight on a budget.

All was great and we enjoyed our stay.

When we arrived at the hotel there was. No one in the front desk to check in we had to wait we got our room but as soon as we walk in I was able to smell in the room like a wet towel that was left in the washer for days we had a great view from the room my kids and I wanted to use the pool and it was close the dinning experience was great on the food but little over price overall we had to leave to a different hotel the next day the smell in the room was uncomfortable

I never like to be negative…but this property used to be one of the premier properties in the region. Sadly it’s really showing its age… not only in the public spaces but the rooms have definitely seen better days. The grounds are well maintained but the whole place seems to say it peaked 20 years ago. It’s time to shut it down, gut it, refresh, remodel and let her shine again…. It’s going to be a huge expense no doubt ….

Clean room, great property, absolutely beautiful gardens. Would definitely stay again. Lots of parking.

The resort was lovely on all levels and we hope to return

Needs upgrading, especially the elevator!!

The first floor had not been mopped in days (weeks?). The person at the front desk addressed that. Multiple lights on the room did not work. The desk was n the wrong wall and teh desk lamp had no plug there. The downstairs was dusty. The gym was not clean at all. Every gym has paper towels and cleaning spray, b ut not this one. This is a nice property with potential, but they need to put much more attention into cleaning and maintenance. The restaurant was great = huge portions and very very tasty.

I lost power at my house so I decided to go to woodcliff. Nice hotel water was black when I tried to shower. Staff assured me would go away in a couple hours we ran it still very dark water. 1130pm I checked out no need for the room if I can't shower. I expressed my problem with staff. I've been passed along saying a manager will contact me. I've tried thru phone and email it's been 6 weeks today someone told me I have to contact expedia so here I am. Can I have my payment back?

Rooms a little musty but comfortable. Restaurant food was excellent. Room service was quick and delicious too. The Grab n Go was meh. I passed on that. Spa was only ok. Nothing spectacular about the services. My hot stone message should have been much better, it was more like a touch of stone. The facial was nice except that she wore latex gloves and that diminished my enjoyment of the facial. It felt weird, it smelled weird and it sounded weird. The spa itself was gorgeous, with breathtaking views. Not a great selection of teas and some of the guests were on their phones in the relaxation area which I find stressful when I'm trying to relax. So no real deal breakers here, I would stay again. But pass on the spa.

Outdoor pool wasn’t in service

Exceptional

The property is good at a good location. I’ve stayed in there plenty times unfortunately it was the worst time I ever stayed at this place with no notice ahead of time that the swimming pool was gonna be close. Notifications was terrible

Property is poorly maintained. Room is very tired. Worst of all there were areas that weren’t clean, e.g. the bathroom floor, the shower door track, crumbs in the fridge, the bottom of the ONE wast basket. There one uncomfortable office chair in the double queen bed room and no place else to sit.

Not enough focus on cleaning details. Ants in room. Window screen not washed.

Location, view Smelled like stale cigarettes in the hallway on the 5th floor