The Brown Palace Hotel and Spa, Autograph Collection

The Brown Palace is very old which is its major charm. Guests must know that everything about the building may not work quite right. For example, the heating/AC system in our room was very noisy and could not be adjusted. The shower handle was difficult to adjust (Room 430) in starting the stream.

Charged for valet when I didn’t use valet the. Over charged me by $200 for the incidental fee. Rude on phone

It was a great stay. The phone line in my room didn’t work and the door lock had to be fixed but you can’t sweat the smell stuff. It’s so historic!

Great eperience. Staff was extremely helpful and the executive room was most comfortable!

Grand historic property, friendly staff, Location near capitol but also short walk to 16th street mall shuttles;

Room was ok, housekeeping never came into room to give us new sheets or towels even after asking twice.

Perfect location. Very comfortable stay. Iconic hotel It was perfect. However, no fridge in the room

The staff and service was great. The air conditioning in our room didn't work. The rooms are old and not quiet. The bed wasn't very comfortable. Overall, it was nice, but not worth the price.

Super helpful staff and the cleanest hotel I’ve ever stayed at ! Will definitely be back!

Free historic tour was wonderful, staff was very accommodating, bars were really fun! 10/10

The room was clean, but desperately in need of refurbishing. For example, the desk chair was fraying. It's a simple thing, but it exemplifies everything about the hotel. Great location, old world charm, but in need of a little TLC

Great place.

Friendly staff, clean room, good location for our event, delicious lavender London fog & almond croissant. Small tear in wallpaper of room with missing art on bedroom wall. Leaving hooks and holes sticking out. The staff went above and beyond our expectations.

Exceptional

We stayed here because of the on-site spa and we hadn’t stayed here before. The room was ok. The bed was very firm and uncomfortable. The spa was amazing. The on site restaurant that served breakfast was extremely slow. The ship tavern overcooked a lobster roll. The deal breaker was that there was a wedding reception there and due to the design of the hotel, the loud music from the reception echoed thru the atrium and the entire hotel until the music finished after 11 pm.

Room was very nice. Staff was phenomenal. Lived our stay

Historic masterpiece with knowledgeable staff and excellent servers & food.

Exceptional

Very good

It’s beautiful for sure. A historical landmark worthy to be seen. But there’s hidden fees as it’s owned by Marriott Bonvoy. They charged over $300 in incidental fees for one night and then said oops our mistake. But that charge won’t come off for up to one week. Valet parking is $66. Other hidden fees. The room is sub par compared to any other value hotel. Also, there’s only bougie dining options onsite and most close after 5pm. But the hotel itself is beautiful.