Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

They didn't let me change my dates

No coffee or juice on breakfast bar. Pool was closed. Refrigerator leaked. Small bedroom comforter had cig burn on it. Small bedroom a/c had panel falling off. No coffee in room. Coffee pot was very dirty even had an used filter with coffee in it. Could not connect to wifi with password given. Very unhappy customer.

The front office was not open 24 hours, which made it difficult to get assistance when needed. On multiple occasions, when I asked the staff for help, they acted as though my requests were a major inconvenience rather than providing basic customer service. Additionally, I was charged a $150 deposit at check-in, and as of now, that deposit has still not been returned to my account. Overall, the condition of the property, lack of cleanliness and maintenance, poor customer service, and delay in returning my deposit made this a very disappointing experience. I would not recommend this property based on my stay.

Power in our town was out almost 4 days.

We stayed here while visiting Kings Island. The property was run down, but you could see the staff was actively working on it. We enjoyed having the additional bedroom for our son and the living room and kitchen area instead of just one room with two beds and a desk. It is close enough to Kings Island that I was able to come back midday and rest then go back to KI. The breakfast was available but with limited options. There were people hanging around outside that looked like they lived there, but no one bothered us or our vehicle. The staff was very nice and helpful, but they seemed a little overwhelmed by the workload. All in all, it was a great value for what we got and our son kept saying what a nice place it was.

Numerous excuses were given, but the manager we spoke with the day of check in wasn't present. Sent an email and messages through hotels.com and still no response from the hotel.

• A stained couch in the room. • A stained and partially painted ceiling. • A board bolted to the wall directly above the headboard. • The air conditioning in the room was not working at all, and there were no other rooms available for us to move to. • A broken flower pot outside that management had secured with a ratchet strap rather than simply removing and replacing it. • An outdoor patio area and furniture that appeared so dirty and poorly maintained that nobody would want to sit there. • Extended stay? The Kitchenet didn’t offer a single kitchen item. • No amenities, not even a plastic cup in the bathroom In addition, I overheard another guest complain that his room smelled strongly of smoke. He was reportedly told there were no other rooms available, yet he was not offered a refund. Overall, this was a very disappointing hotel experience. I expect Expedia to recommend properties that meet reasonable standards for cleanliness, maintenance, and guest comfort. I would appreciate Expedia reviewing this property and sharing these concerns with Hawthorn Suites by Wyndham and the appropriate Wyndham Hotels management team.

Dirty!!

Pool looks dirty. Poor quality of food. Staff were not helpful. Rooms were not ready at checking time. Breakfast was horrible. There was no hair dryer.

Mattresses with stains, the mattresses for the sofa-bed are old, almost gargage, you can feel the tubular structure in your body Tne staff didn’t not provide any sheets, towels, soap or shampoo until midnight I honestly expect to get at least 50% refund DO NOT STAY THERE, PAY MORE IN ANOTHER PLACE, BUT DO NOT STAY THERE!!!

Breakfast was gross. No coffee. Hallway smelled like smoke. Room was average but in pretty rough shape. Cannot honestly recommend.

The Hawthorne Suites has seen better days. At present the property is very run-down, not cleaned and in overall poor shape It took over a half-hour to checkin and my room had missing baseboards, a broken floor in the bathroom, essentially no supplies in the "kitchen", the public areas were filthy (do they not have a vacuum cleaner??), the one ice machine was broken (and obviously had been for quite some time). Overall just a unmaintained, not well cleaned, worn out property

As soon as I drove into the parking lot I knew I made a mistake, dumpsters overflowing, a foot of green, stagnant water in the closed pool and duct tape across the fridge in the “lobby.” To say the room was dated would be extremely kind. On my second night, my key wouldn’t work but luckily I caught the front desk person in the parking lot leaving for the night. I guess if I hadn’t caught him I would’ve had to sleep in the lobby?! When I checked out and asked for a receipt I was told their system was down but my $100 deposit would be returned the next day. Three days later I called back and was told it would be returned, it wasn’t. This week I called again and was told it would be taken care of - NOPE! My next three calls went to voicemail, so now I guess I have to dispute it with my credit card company. DO NOT STAY HERE!!!

The room didn’t have any of the amenities listed. Heat and tv broken. No pots or pans for kitchen. The refrigerator had food in it. Staff was not helpful nd made excuses. It was a total or 25 people in our party and every room was missing everything. It was issues just to get towels. DO NOT BOOK

DO NOT STAY HERE! I have never seen a hotel in such poor condition. The AC controllers were either missing or hanging off the walls and not functional, the curtains over the AC had a few inches of black mold/mildew, the floors had paint splatters, the rooms smelled bad. The beds were not completely made. The couch cushions were on the floor. We were shown three different rooms and all of them were in terrible condition. The floors in the hallways look like they haven't been vacuumed in ages. The area itself felt very unsafe. We arrived at 1am and there was a large group of men wandering around. I don't know how this place is passing inspections and is still in business.

Room was very dusty. Seems like they spot cleaned just enough for guest. Staff was very rude. Air conditioning was horrible 😫.

We had no towels nor dishes

There is too much to list. The major issue was the complete lack of professionalism and downright rude assistant manager that was at the desk when we got there at 2:45.pm

Arrived from a long drive at 2pm and asked if we could check in early. We were told No. Came back at 3 and no one was around. Had to wait 15 minutes for someone to show up. And the guy that did was not very nice. He was very rude, especially to the young lady he was training. Got to our room through the stench of marijuana and walked in to our room and into the kitchen. Something was spilled on the tile in the kitchen and was not cleaned up. The trash cans in the room had not been emptied from the previous visitors.went to sit on the couch and the cushions sink down into the fold out bed. Couldn’t sit on that. The other chair was damp and nasty. Had a decent looking pool but it was closed and didn’t get to swim. Was just so disappointed in everything that we left after one night even though I paid for two nights.

Rooms were nice size. The amenities were unavailable. Your main hotel necessitates was no where found rooms.Hotel seemed to be under construction under construction. We had a lot of family stay and was all separated from each other.