The Chicago Hotel Collection River North

Kitchen was good. Room was okay. Only problem i couldn't sleep due to train track sound.

This hotel stole our money they took out the total stay on August 20th and then again August 24th. When I called the hotel they hung up on me when I called them again they hung up on me agian

I was under the impression that the sofa bed would be an actual pull-out sofa bed. It is just a sofa. We were in the premium room with a kitchenette. It states that the room is for four, but the sofa was only big enough for one. I was very confused. I talked to the front desk, and they stated that this was what it was supposed to be. I'm not sure if we were possibly given the wrong room. The hotel website also mentions luggage storage; the luggage storage is literally just carts by the front desk. No security whatsoever. Other than that, everything else was fine. There are bus stops nearby, and the Red Line was about a 15-minute walk. The downstairs communal kitchen was a nice area to hang around. It's a perfectly fine hotel to just sleep and go, and is in a very good area with lots of shopping and food.

Do not book at these properties. Look up this business on Google before you make the mistake of choosing one of their hotels.

Awesome stay! Slept like a baby

Staff is very nice, Was not the normal hotel room you expect, never the less, very clean and accommodating. Had tiny kitchenette with no dishes, silverware, only 2 small chairs with a very small round table for a two bedroom.

The elevator was broken so we had to haul all our heavy items up stairs. I am disabled and they couldn't provide a room on the ground level. You had to pay extra for any amenities. This place was horrible and I will never stay here again. Greatly overpriced!

Clean room. Nothing fancy.

Will stay again

Hotel has potential. Staff wasnt polite or helpful. Trash in hallways at all time. We had to beg for bottled water… not a great experience.

My pillow on my bed was dirty and stained when I check in the receptionist was rude. The door to me room was stuck and wouldn’t fully close unless I pushed it with my body. Not very welcoming I will not be back

Ma chambre était a 5 pieds de 3 voies ferrées

Our room was not as advertised. Main concern was the second sleeping area. There is one bed and advertised a second double sofa for sleeping for two people. This turned out to be a regular sized vinyl vintage couch that will definitely only sleep one. If we had four people we would have been out of luck. The room was definitely advertised to sleep four adults. The other major problem is that it advertised being stocked with silverware dishes to eat on and dishes to cook with. So we drove 4 hours away with frozen food. All of our food defrosted because the freezer is 2 in tall. We had no way to cook. We booked through Expedia where it did not mention 125 deposit. Very disappointed. Will not stay here again. Cute decorations. But very basic. Definitely holes in the walls that haven't been fixed. And silly things like no back to the remote control. Felt more like an Airbnb than a hotel.

I like to stay in but the outside window is too small for this type of room.

Staff available certain hours. Location worked for us.

Good place to stay. Reliable too

The ‘room only’ stay was as it was described. Basic cleaning of the room was not done. The staff was not polite and had to walk on eggshells around them.

Be aware that there won’t be anyone working the lobby until 10am to let you or anyone in. And I was unsuccessful at getting an early check in. That was annoying. Otherwise, cool place.

Despite my Expedia booking times listing check-in at 2pm and checkout at 12pm, the hotel insisted that check-in was 4pm and checkout at 11am. They would not budge, even when I provided the exact booking details I had paid for - so information is clearly incorrect. Hotel should have honored their listing details. Additionally, when I did the early check-in on my phone, also there listed the 2pm and 12pm times...so multiple places where the booking information provided is incorrect. We waited a long time to check-in (one staff member who was very busy trying to do everything), also other guests in the same situation waiting to check-in standing there over 30 minutes with nobody even at the desk. Our room's toilet had not been cleaned. I guess because this is an independently-owned property there were other "fine print" items that was confusing after I made and paid for the booking - like being asked to pay more for amenities the Expedia booking listed as complementary. The whole ordeal of contacting the hotel with questions multiple times because of confusion surrounding the forms I was asked to sign, wasting my time on a back-and-forth email thread, them not honoring the booking details times, slow check-in, dirty bathroom, unhelpful staff/owners...all this hassle without them even attempting to help or being polite to assist means I won't be booking with them again.

Clean and well maintained. Staff on premise was very helpful, the only slight issue was communication remotely before arrival was spotty.