Twin Star Lodge

Well I reserved and paid for a king room handicapped. I got a 2:queen bath tub room.....the vending machine did not work. Breakfast was a few muffins.....I won't be back.

We are being refunded the remaining stay, but the remedy was incredibly unreasonable for her situation.

Room had brown stuff on wall in bathroom, staff was rude we had four people and they only gave us one key when ask for another they said we are not suppose to but I will but if you do not return both it would cost me my $40 deposit. Waiting on deposit to be dropped off still showing. Parking was fine felt safe. Based of everything else we did not go to breakfast

I have waited over 10 days for $100 deposit for room to be return. I have reached out and my requests to even understand when I would receive my money were met with zero answers or apologies.

My room was dirty, the bathroom was broken, the shower was all rusty and with holes in the bathtub, the room smells bad. I ask for another room and they gave me a worst one than the first one. This is the worst hotel I have stayed. They need to improve a lot in order for them to stay in business. People be aware of this hotel 😟😟

Needed a extra security lock on door from inside room

Management

You get one roll of toilet paper, and if you ask they will let you know it. They don’t turn the room acs on when they know they have someone checking into a room. If the ac is not working properly in a room and they have an available room they will not move you until the next day. They don’t clean everyday, don’t make the meds, don’t restock the coffee everyday, you can’t get ahold of the staff because they are hanging out in a room with other guests. It’s definitely not a kid friendly place. You walk out of your room and smell nothing but weed, had people walking around looking in the beds of trucks. The shower in the room was horrible it took forever to get your hair rinsed especially having long hair.

The room was clean. It was a good location. This app was helpful.

Room was clean and larger than most, pool was clean and cool, located close to restaurants and a short walk to beach. Will stay again. Great price.

The location was good, our room not so much. They wanted a deposit for damage but our room had holes in the walls, tears in the carpet, the toilet paper holder was falling off the wall, the curtains were torn, and the phone didn't work. They are taking damage deposits but not fixing the damage. Also, it states breakfast but the breakfast was muffins, toast (but no butter), and juice.

Everything

Location

Good

The Price was Good to be the 4th of July We had to park away from where our Room was at, meaning the People was parked very Crazy to the point that we couldn’t get in our parking spot in front of our Room.

Room was absolutely disgusting, from the minute we walked through the door. Started taking pictures of filth and damage, so that we wouldn't be blamed for it. Then hubby opened the fridge and cockroaches came running out. Immediately contacted Expedia for a refund and went up to the front desk for a refund on our cash deposit. Nasty, do not stay here!

Location Not well maintained

This day was very comfortable relaxing very safe and very entertainment Could have more breakfast options but it was still really good

When we arrived, the air conditioning in our first room did not work at all. It was extremely difficult to get the front desk staff to move us to another room. The staff member on duty was unprofessional, rude, and unwilling to listen to our concerns. He also refused to provide more than one room key, which was very inconvenient. What made the situation even more frustrating was that family members who arrived the following day were assigned the same room we had declined because the air conditioning was not working. That raised concerns that the issue had not been addressed at all. The breakfast was also noticeably worse than it had been during my previous stay. Overall, the hotel no longer provides the level of service or quality that I experienced under the previous management. Based on this experience, I will not be staying at this hotel again as long as it remains under the current management.

The lady that was over the breakfast was rude and unfriendly … active as if she did not want to do her job. She was being paid for refilling up breakfast items.