Homewood Suites by Hilton Baltimore

The breakfast was good, nothing special, nor should anything above a basic good breakfast ever be expected. Area is safe compared to many other areas around Baltimore. Having a Starbuck and Movie theater next door was great , as well as the many shops / bars and restaurants all within a two-block radius with a water-front promenade to boot to walk along. Parking is extra and is not managed by the Hotel, but it's easy to navigate with the hotel access and payment. Staff at check-in was professional and efficient. I would stay again and recommend.

"Our recent stay was quite disappointing. While the lobby initially offered a promising impression, the condition of our first room was shocking. My mother nearly tripped on warped floorboards, the carpet was torn, and the furniture was visibly filthy. Although the staff was helpful in moving us to a different room, it was only a slight improvement. I had to clean a film off the countertops myself, and the furniture still wasn't clean. The beds were very uncomfortable, and even the pullout sheet had a stain. I understand that hotels experience wear and tear, but this level of dirtiness and lack of maintenance is simply unacceptable."

Great

Good

Very good

Great location

Cleaning service did not ever come during our 3 day 2 night visit.

we have been coming to this place for the last 10 years and it has never disappointed. Staff is excellent . Hotel is well maintained and walkable to restaurants and inner habor

Staff was mostly wonderful. Facilities are dated. Breakfast was included and great. Pool was in an affiliated gym in the same building and was okay. On my last day though I found some gross, wet excrement-like substance underneath duvet cover and let the front desk know right away. Front desk staff, Asia, assured that it would be reported to Manager and taken care of right away but even after 7 days and 2 emails, I still have not heard back. I honestly don’t think how they can run a hotel business with such sanitation practices.

Breakfast was above average. It definitely exceeded my expectations. The pool hours are not family-friendly. The "pool" is not owned by the hotel, so when trying to use the pool, we were turned away because of swim lessons! When booking this hotel, it advertises a pool in the amenities. Upon check-in (3:00), we were told pool hours are 9am-4pm. So we weren't even able to swim once we checked in! I spoke with the front desk after we were turned away from the pool; she was nice but didn't really offer any resolution besides "cutting our time short". I told her I don't want that because IF I had found another hotel, check-in wouldn't be until 3:00; it just didn't make any sense. All I asked was that when advertising, take "pool" off the amenities.

Location and price The television was broke on day one and day two, the door would not open with both keycards.

Clean room, Great breakfast.

Parking was convenient with an elevator

It's a great location and close to lots. But I would not stay there again, at least under the current conditions.

The people The floor was wet

Stayed one night at this property give that our flight was cancelled. The room was decent but the sofa couch was pretty gross and dirty. The free breakfast was pretty good and had decent variety. The location of the hotel is convenient as it is close to stores and the harbor. The bad: my mother left her nice tennis shoes in the room the day of check out as we left in a hurry. We are certain the shoes were left in the room. I called the property about three days after check out date and explained the situation. The representative made it seem like the shoes had been found and that I would have to speak to the supervisor of housekeeping or lost and found. She took my number and stated they would call me back. A week later no call back so I decided to follow up. I was put on hold for about an hour waiting to speak to the supervisor for the lost and found before the call was dropped or disconnected. I called back and was put on hold again, and finally a representative told me no shoes had been found. I never was able to speak to a supervisor. I asked why the shoes would not have made it to lost and found and if staff keep items or throw them away. Rep stated she wasnt sure and that things should go to lost and found. Long story short, if you value your items, do not stay at this hotel. If you accidentally leave them, they will mysteriously disappear.

The location and convenience I was unable to check in until nearly 6 p.m. I tried to check in several times as I arrived around noon. The staff told me to come back in 30 min. I was supposed to be able to check in at 4 p.m. This made my family late to our concert, even though it was within walking distance; we did not have enough time to get dressed because the room was not ready. I was told that we would be comped for 2 meals and 2 drinks, but instead, they charged me. I was told it would be removed but it was not. Please have a manager contact me to remove the charges.

Friendly atmosphere

My bed was horrible very lumpy uncomfortable mattress 😫 The shower was terrible water all over the floor..Almost slipped while clean up using towels..Housekeeper never came in my room to clean, dirty towels still on the floor when came back from sightseeing..Call front desk came up took the dirty towels and bought clean..Very apoplectic..Overall will not recommend or stay again..Staff was very friendly..

Good value for what I paid. Really liked the big room layout and how the tv can rotate 180 between living room and bed. Cleaning was good.