Hotel du Vin & Bistro York

The bedroom was small but very adequate and the bed was very comfortable. Considering it was the York Festival it was very quiet which was lovely. The bathroom had a very complicated shower over the bath, no mat for the bath itself. Although we are not in our dotage we could certainly have done with some sort of handle to get out of the bath.

Very good staff lovely hotel very quaint Breakfast was disappointing room lovely but very dark woken up early by bins banging

Didn't meet anticipated expectations. Room was not like the website pictures. Breakfast no better than a premier inn.

Super location, great service and a lovely quiet room. Nothing

Fantastic hotel

Nice room , would have preferred a bigger bed. it is a nice small boutique type hotel with pretensions of gourmet French which it does not quite achieve. Nice atmosphere and style. On top of room rate they charge you for using the car park at £20 per day which given that it is expensive anyway ,is a bit cheeky. Expected a better standard of food which it aspires to. We stayed for three nights and the first night was disappointing in the bistro . They were busy for the week with York races. We dined the third night and enjoyed the Chateaubriand. service charge is on top of the bill. The staff are nice but need better training. Breakfast is okay but you need to be gone by 10am.

Very good

Beautiful building, lovely room and excellent location. Stayed in the annex, very peaceful. Faye was a lovely stand out member of staff for dealing very well with my issues. Scott was manager on duty and an excellent manager he is. Will definitely stay again. Not much to dislike, small upset was dealt with swiftly and appropriately which is why I look forward to returning.

The room was great Felt like Hotel du vin service was under pressure. Not as customer orientated as I would expect. Been going to this chain for over 20 years and I was disappointed. It was also expensive (over £500 a night) given the service provided.

Exceptional

They could have changed the cushions on the bed , as they had stains on them. Also water in the Room would have been good.

It's a lovely hotel and staff are amazing Rooms and staff

Location was good. Staff were great. Building is interesting and generally very nice on the restaurant and bar level. Room could have been a little cleaner but was not bad at all. Very comfortable bed.

Superb

The breakfast was good ...and the supervisor was very attentive . We also liked the attitude of the Reception Staff who were helpful , but at the same time helpless in the face terrible housekeeping . The hotel is located in a nice place The biggest issue is terrible housekeeping . This has probably been outsourced to some agency who is not training its staff properly . Rooms are not cleaned , cups and glasses are not washed , beds are not made or turned in, left over coffee was poured into the sink and left dirty , coffee pods and tea caddies are not replenished, hand towels are not changed, bath mats are rolled up wet ......just the bath towels are changed ...even if we don't want them to be changed ! The Front Office staff seem helpless ...and were unable to do anything about it inspite of my pointing this out to them. I even showed them the state of our room. ( though to be fair, the Reception Lady was kind in replacing the wet bath mats and hand towels ..but just once ) The food ( apart from breakfast ) is very disappointing . Our char grilled steaks were like coal, the fish was off ... There a charge of GBP 3 for using the umbrella ??? We are paying GBP 300 per night ! Surely this absurd charge is not justified !

Very good

Within walking distance of the station. Nothing.

Exceptional

Exceptional

Location gardens parking etc all fab Double deluxe room for son superb and values outstanding however husband and I booked junior suite it was awful dark and outdated very disappointing given what we paid - we had expected different style of room this also did not include breakfast- tried to change our room to liver level son has as was beautiful and £150 cheaper