DoubleTree by Hilton Hotel Vancouver

The room was beautifully setup with great seating and working spaces. The bathroom and shower was a tiny bit smaller than hoped. However the trade off with room space was worth it. It would've been nice to have a slightly wider shower with a seat to give it a more luxurious feel. Having the sink outside the shower/toilet saves on space for a 2nd sink area, but it is a bit hygienically compromising. But it's easy to turn the shower on and rinse your hands somewhat, although the shower soap is opposite the nozzle so really washing your hands would require having to step in the shower, get shower soap, step out, then turn the water on with a wrist or elbow. We had a nice stay overall. Great staff too. We didn't dn't take advantage of the breakfast buffet but it looked and smelled great. They also have a bar in the evening on the lobby. Food and shopping is walking distance but a car is recommended due to lack of sidewalks on the busy main thoroughfare. We'd stay there again especially once the renovation is complete. Highly recommended. Great job Hilton!

The place is old and dirty. However they are in the middle of renovations, so maybe it when it’s finished it will be up to par. As of now it’s a dump.

Conner is a top notch customer service agent he knows his job and is helpful to his customers very friendly and professional

Staff were cordial and helpful. Construction mess

Very good

Room and staff were excellent. The hotel is undergoing renovation, so there is a bit of construction mess. However, it never inhibited movement or services.

Helpful staff, we had a late flight arrival from weather delays and made sure the reservation was held for us after hours.

The hotel is under renovations. Didn’t get to explore the hotel much as we were just there for 1 night. The ac was quick to pickup and much better than we’ve experienced. The room we got, 2 beds plus king, was very roomy and nicely updated. Located in a nice and safe location.

Close to where i needed to be. They are in a total remodel so everything was not perfect, but it worked. Parking is limited and had to fine because of construction, that was the biggest problem

They were undergoing renovations at the time of our stay, rooms were fantastic and staff was friendly and helpful!

No comment

There was not complimentary breakfast

Front desk woman working Friday and Saturday and Sunday. Was extremely lazy. Would do the absolute minimum and had zero effort in supporting or accommodating guests. Did not follow up or follow through with statements she made. Felt like she was making up answers because she simply forgot what she said she was going to do earlier.

Dates got changed at checkout and hotel was unwilling to change dates back or refund

Good

Terrible experience. Hotel was under remodel, which is fine. I've stayed many nights in hotels under remodel. However, our room had NO curtains. Further, the room was full.of construction dust. I complained to the front desk. Reply was disappointing.

Remodel in progress. Elevator is down. Debris everywhere

After the disastrous booking at Days Inn, staff was kind and helpful. Although under maintenance/ remodel the place was clean and I could swim!

Superb

The entire hotel is not just under a minor renovation it is a full renovation with black mold exposed. The entire lounge area is unusable. The hot tub not working, elevator not working. Trash cans everywhere. This hotel should not be operating and it certainly should not be charging what it is under these conditions. HORRIBLE conditions!!