Courtyard by Marriott Southfield

The room was spacious enough for the 5 of us that came to town for an overnight trip. The location was easy to access highway.

Multiple entrances making access to rooms very convenient. Our room was not ready— we were given a room without the sleeper sofa and the bathroom room had a foul odor. The next room didn’t have the sofa bed either, finally the hotel personnel went to check the rooms and located a room without a sleeper sofa.

During my stay I found that the staff were not very helpful and were at times rude. I went to the cafe and attempted to order something during the allotted time. The staff all about told me that the hotel or manager did not grocery shop and they was nothing available and that she had been on vacation for weeks. She went to the back but never came back out to communicate anything . This is unprofessional and unacceptable. During my morning checkout the front desk employee communicated that she could not print me a receipt out from deposit. And offered to write a receipt out. How is this possible?

I didn't like that the hotel didn't service breakfast - when other hotels around this location serviced free breakfast for the same room rate.

It was quite and the curtain was dark enough for a good night sleep. It was very clean no bugs, no smell. The staff was excellent and helpful. Five Stars I will book again.

Amenities in bathroom were lacking for the price of the room. Nothing

Convenient It could upgrade their furniture. At a microwave to the rooms!

I booked this hotel for the indoor pool, but the days that we stayed the pool was closed.

Sink! Was stopped up! No complimentary breakfast for the price. The swimming pool, it was not circulating to be clean. Door fell off sink and leaking water! Video of t v was going in and out, maybe because of antenna issues! Elevators did not work

No comment

Elevator was broken. Pool was cloudy/filmy. Full trash bags in the hallway. Used towels and trash left in the room is was assigned. Loud A/C unit in the room. Concerned for my safety.

Exceptional

Superb

Yes the first night I was given a handy Ap room and the shower didn’t have a shower certain and water was everywhere after taking a shower so I asked for another room and was given one the following day and that room was great

The booking process was easy, the staff was very nice but the hotel itself needs some upkeep, some of the screen doors were hanging off of the outside sliding doors, our room smelled like a pack of cigarettes and in the middle of me showering the maintainance man unlocks my door and attempted to come in thank God i had the latch on the door. I asked why was he trying to come in and he stated he was told no one was in that room and he had to fix a clogged sink. I called the front desk and i was told me and my children can move to another room but the rooms that are available didnt have working air( mind you it was 98 degrees in southfield this day) so i had no choice but to let him in and drill to fix the sink which i was told would take 15min took 30, i would not be returning

Very good

Arrived at the Marriott on July 10th with fresh towels. But I didnt receive clean towels July 11th and July 12th. My room was never cleaned the 3 days I was there. My garbage was never emptied. The customer service was horrible. We ask over and over again if we could receive clean towels but they never came to our room. There is NO CONTINENTAL breakfast as this particular hotel. People are not on the same page. They have a bar and Starbucks in the inside but I never seen a bartender or a barista serving people. I think the bar is for show. I always told that it was only housekeeping on July 11th. I am not the only one complaining

Room did not seem clean, show curtain was on the couch when we arrived. There was not enough sheets, blankets or pillows for the pull out sofa bed even though we noted we would have 5 guests. Loud guests running though the halls late at night.

Superb

No ice bucket or microwave in the rooms