Extended Stay America Suites Phoenix Scottsdale Old Town

Staff was amazing, but the rooms were beyond rundown. I’ve stayed here many times and it just keeps getting worse. Staff works so hard to try to keep up with everyone’s demands but remodeling is way over due.

Room infested with roaches. Not just a couple…..lots. And beware when you turn the lights on in the morning!! Disgusting. According to the “permanent” guest, it’s “just the norm”. No thank you! I fled as quickly as roaches in light.

Exceptional

Best value per dollar of any hotel in the Phoenix area

A good stay for multiple nights. The room was clean. As were the bedsheets and towels. The full-size refrigerator is great. Especially if you need a freezer. The staff was friendly and helpful with any issues.

Ease of check in. N/A

N/A

The staff at this hotel is wonderful.

Nice property

Everything was smooth and uneventful.

Lonnie deserves a shot out. Great, great customer service. Some of the other guests seem to think it is acceptable and/or unproblematic to gather all of the trash from their room, put it in a bag, and set it in the hallway outside their door. It isn't the hotel's fault. This place isn't in the price range that it can hire a 24/7 door-by-door trash bag collector. Stop putting your trash in the hallway, people! And stop standing up when the plane lands!

Some of the other guests seem to think it is acceptable and/or unproblematic to gather all of the trash from their room, put it in a bag, and set it in the hallway outside their door. It isn't the hotel's fault. This place isn't in the price range that it can hire a 24/7 door-by-door trash bag collector. Stop putting your trash in the hallway, people! And stop standing up when the plane lands!

Checked in and my TV wouldn't turn on. As I left to go pick up a pizza from 2 miles away, I called the front desk to tell them about the TV. By the time I got back, which couldn't have been more than 12 minutes, the TV in my room had already been replaced and worked. And there is no on-site a/v tech or anything. The front desk staff is pretty much it. Once again, the staff at this place has outclassed my expectations of them.

Nothing Everything

Very good

Good

The experience was wonderful the .

The only thing that jumps out as being bad is that this place seems to discriminate in their hiring. It is pretty obvious that they specifically only hire extremely attractive females to work the front desk.

Room was not well cleaned and obviously outdated. Just wasn't what was expected.

The breakfast did not even have yogurt and hard boiled eggs like the Chandler location had. Overall I’ll probably stay at the Chandler location again next time I’m out in Arizona for the same cost. As this Scottsdale/old town location was sub par.