SpringHill Suites by Marriott San Diego Rancho Bernardo/Scripps Poway

Nice stay

Great stay

This will be our place to stay when returning to San Diego

Both the sink and shower did not drain. Found it strange that both were completely blocked when we arrived. We needed to get ready early in the morning for a memorial service and called for maintenance two times. I had to go down to the lobby before 8am and I aksed the front desk clerk if they can move us to another room so we can use the shower and sink. She said no. The maintenance man will be right up. It took about 30 min to fix but mostly the hotel wasn't accomodating to our immediate needs that were out of our control. That evening while my husband was drying his hands using the towel on the towel rack, the towel rack fell off the wall and onto the floor. That issue could not be foreseen but all the maintenance issues are not something a guest wants to deal with during such an important and short visit. It's disappointing.

The bed was good. The lighting in the room and bathroom was not good. Overall, the whole room needs an update.

👍

Very good

The staff was great You can tell it was another hotel that needs a lot of work. When you turn the water off, you can hear the water still draining in the pipes. The fan to the bathroom sound like a motor when you turn it on.

Exceptional

The hotel staff was very polite and polite welcoming. The room was very clean and smelled clean. The hotel is family friendly which is very important to my family and I.

I definitely will stay here again when I’m in San Diego!

Spacious and clean room with separate area for kitchenette and study desk which we really liked. Comfortable bed, large tv and daily breakfast was actually very nice, don’t know why some people have given negative reviews. Great location if you’re traveling with a vehicle. Overall excellent customer service, especially the hotel manager Miguel was amazing.

Great stay

.todo muy bien muy atentos

Everything was great! Excellent choice.

Great property , very clean , the room and the hallways carpets are very clean , I can tell because I have carpets allergy and at this hotel I felt nothing

Best hot breakfast/tasty

Kids running up and down the hall knocking on the doors.

Staff were all so friendly & helpful! Everyone worked hard to keep inside & outside clean. Breakfast had lots of options. Great experience!

The carpet was also quite dirty, to the point where you could see dirt on the bottoms of your feet after walking on it. In addition, the air conditioner produced an unpleasant smell, so we had to keep the windows slightly open. Finally, the hotel charges an additional fee for overnight parking.