Sonesta ES Suites Carmel Mountain – San Diego

More like staying in a condo. Will be back!

The breakfast was great! The clean room was tidy and upgraded. The staff was helpful and the service was an A+.

The location was awesome! Clean, well maintained, and a great breakfast buffet.

I don’t think you’ll find a better location or extended-stay hotel within 50 miles. It honestly felt like having your own apartment. The staff was absolutely fantastic, anything we needed, they were right on top of it. We even had to switch rooms because the AC wasn’t working, and they made the whole process incredibly easy. Great location, great accommodations, and an even better staff.

Nice property good location, close to restaurants, grocery store, target, costco. Breakfast was nice extra. Room was fine but here and there found things that could have been cleaned better. Just made me want to mop and vacuum again myself. But still not overtly dirty. Housekeeping was prompt with requests. Its a drive to San Diego but still worth it.

Room was decent , not the cleanest.

I was able to check in 4am with no issues due i has an flight delay

It is very family friendly especially with the Kitchenette! It made our stay with a small baby so much more easier because we had somewhere to wash bottles and store things in the fridge and even came with a completely dish soap and sponge that I thought was so nice because I didn’t even think that a place would consider those small details!

Great appartment, with all required utensils and fixings. Beautiful pool. Had to request towel changes every few days. Pool towels always had to collected before a swim as none were in the towel storage at the pool. Breakfast was great but hours were too early or too short. Needed to be until 9 or later every morning.

Very good

Par contre, à notre arrivée, nous devions faire le check. In à 16h, et la chambre n’était pas prête.. Tous les clients sont arrivés en même temps vers 16 heures et il y avait une seule personne à l’accueil et ça a été très long se faire servir et la personne n’était pas très serviable et courtoise. En arrivant dans la chambre, je constate que c’est vraiment propre, et ce n’est pas à la hauteur des standards de cet hôtel. Les vitres sales avec des traces mains dans les vitres et la porte. Des cheveux sur le comptoir de la salle de bain et dans la douche. Le lendemain matin, on arrive au déjeuner et on se fait dire qu’il manque de personnel et il n’y a à peu près rien de disponible à part des fruits et des yogourts mais rien de préparer par l’établissement ou à peine. Bref en fonction du prix payer, je considère que j’en ai pas eu pour mon argent et je n’y retournerai pas

Check in was pleasant and smooth. The night time desk gentleman was extremely rude. I called around 3pm asking for toilet paper and a trash bag to be delivered to my room whenever someone got a chance to do so and was told no I needed to come to the front desk. The breakfast was not very good. The property is near many restaurants.

Reception staff did their best to be helpful but couldn’t change the situation

Superb

Pleasant

Good place to stay. Large property tho. My only issue was that I asked for an accessible room (handicapped) and there were none when I checked in. The desk person told me to see if there was anything available the next day. While that was an ok suggestion, it wasnt very practical for me. I managed however with the room I got. It was spacious and quiet which suited me. The only suggestion I would have for the hotel is to either install no slip strips in the bathtubs (for those of us with mobility issues) or to include a rubberized bath mat. The tub was quite slippery and there was nothing other than the curtain rod to hang on to. Like I said, I managed and yes, I would stay here again.

Exceptional

helpful and attentive staff in breakfast area dated but clean room

Aside from the $10 daily parking fee, I would return to this property in the future.

Breakfast was less unsatisfactory! Processed eggs looked terrible;sausage links looked uncooked, potatoes were terrible. coffee and oatmeal was good. coffee cups were too small! Breakfast!