Courtyard by Marriott San Diego - Rancho Bernardo

The property was not new or updated. We had no soap in the shower, the AC was so inconsistent and noisy that we hardly slept at all. The bed was creeky and noisy. No bottled water in the room. Just not a great stay

Clean room and quiet. Quick check!

I am a traveler with a disability and the hotel knew this in advance. None-the-less, the first room was not suitable and a second room was assigned near the end of a long hall, even though I have mobility problems. The door was so hare to keep open that I had problems getting my walker inside. The every other day room service left the room unkept. The "Bistro" was a joke with high prices for fast food standards. The employees where nice but clearly could not help fix the many issues. Good luck with your stay here.

Clean room, staff was nice

the staff was lovely, the hotel was perfect except a bit worn in places like paint around the elevators. Great breakfast/lunch/dinner place, lovely view. I’d definitely stay here again. AND decent coffee in the rooms!

It was centrally located for me and a suoer nice place to stay!

The hotel was clean and well run. It seemed a bit dated and could use a refresh.

Staff was excellent and room was clean

Faculty was clean but staff was not helpful.

Place is very nice, even a nice pond to wonder around. The beds are super lumpy and uncomfortable but everything else is 5 star

Amazing

Exceptional

Exceptional

It was in the middle of the suburbs and close to the freeway

Clean room, air conditioning did not work

Very good

Requested housekeeping since I had booked for a two night stay. I called and requested the service early morning of the second day of my stay, later that day was my family and I returned from our outings we came back to a room that was just as it was when we left, no housekeeping had been done. I then called the front desk, and they told me I could head down to get the towels, sheets, blanket etc. or they can bring it up when they had time since they were “very busy”, regardless I was told if I wanted this I would have to do it myself since housekeeping was closed for the night. The I Italy check in process was also not very great, a lot of confusion with the individual at the front desk not doing a great job at breaking down the costs they wanted to charge, had to have a supervisor come and breakdown and provide clarification. The manager himself seems professional and wants to help but it appears the staff is not.

Amazing location

The hotel staff was excellent! Check-in and check-out were quick, easy, and very helpful. Everyone we interacted with was extremely kind, friendly, and welcoming, which made the experience even better. The hotel room itself was clean, comfortable, and had plenty of amenities. However, the bathroom could have been cleaner. There was still some trash left behind, and the trash cans did not have trash bags, which was a little disappointing. Overall, we had a great experience and would give the hotel an 8/10. The friendly and helpful staff definitely stood out and made our stay enjoyable. With a little more attention to bathroom cleanliness, this could easily be a 10/10 experience!

The gentlemen that checked me in, Abraham, was very helpful and personable. He made the process very quick and seemed to have a great grasp on the proper way to handle a building line of guests. Unfortunately, the room we were in didn't provide great control of the water temperature, and the sliding door to the restroom had to be forced shut very hard, and the shower was VERY short. Aside from that, we had a pleasant experience.