Residence Inn by Marriott Rocky Mount

Passable

The pool and the workout center was very nice. The staff was amazing and friendly. The bathroom toilet was way to low for some of my elderly family members. The carpet smelled and looked horrible. The smell in the rooms was horrible had to go out and get something for the room to smell a little bit better. When needing towels and washcloths we had to wait for hours or more. Patio furniture was outside when raining when the weather cleared it took almost 2 day for the furniture to dry.

Exceptional

The staff was great place...

Location, right off of i95 , restaurants walking distance 3 to choose from. All of the employees that I spoke to went out of their way to make sure everything we needed, everything we wanted to do was taken care of. And not forget the pool was outstanding. Absolutely, nothing.

Exceptional

Superb

Superb

My stay here was okay. The clerk who checked us in was very pleasant. I really think some renovations needs to be done to this hotel, especially the rooms. I had an issue with my room floors not being clean. There were stains on the carpet and visible trash and dirt underneath the sofa and the refrigerator. Also, the window in my room was open when we got in there. When we closed the window the sills were filthy. The pool area was also not as clean as it should be. The tables and the pool were both dirty. That area needs to be cleaned more frequently because it is an outside pool.

The room was quite big, but noticed that the sinks were awfully low. It is an older building and some of the grout was missing in the bathroom. The staff was very friendly and would definitely stay there again.

Very good

Very good. Everything was fine.

Everything was good. Planning to stay again.

Good

The breakfast was super good. I can't think of anything

Exceptional

Exceptional

The bathroom tub was discussing Filthy with stains like someone had thrown up in tub Told front desk and only thing they said was they would make a note of it Never again.

This place is in major need of some updating and some maintenance. Our room had peeled back carpet with nails sticking out and a paper towel stuffed in a hole in a wall. There is a lot of potential if many updates and repairs are made. The woman who checked us in was very polite and helpful.

I was surprised that we had problems with our toilet flushing. We stayed 5-6 nights and we had to plung the toilet ourselves on the first night. The dirty plunger sat out front of our door in a bag x 2 days. Then we called for maintenance to come snake it and they came but the toilet was still very slow flushing. The crew was pleasant, but not effective. Breakfast was plentiful but the meat did not appear to be done. Very raw looking so I did not eat the breakfast. They take the food up PROMPTLY at 0930 am. People were arriving to eat, and the staff member walked the leftovers right in the kitchen. The child had to eat cereal. I understand the time was spent, but she could have started taking other items that were not wanted first. Especially when the food is going to be trashed anyway. The room was clean & bed comfortable. I didn't use the pool or gym. I needed to complete some work in the business space (forgot my laptop charger) but the computer didn't work either. I was so dissatisfied.