AC Hotel Portland Downtown/Waterfront, ME

This was a very nice hotel with the worst staff experience. From beginning to end I feel like we did all the work to make our trip enjoyable. Because someone called out we had no actual cooked breakfast day 2 although we paid for the full breakfast. Do t even get me started about the shuttle service. We waited for almost 2 hours outside the airport and when we called all they said was they will be there soon. No one ever called us to tell us the shuttle came and went because it was full? Really bad experience! A very nice driver from the aloft hotel drove us . He said he felt bad because he did 2 trips while we were waiting. And the cleaning service had an extreme language barrier. It was hard to communicate what we needed for the room out in the hallway since they totally skipped our room for day 2 cleaning. The waitress was nice and everyone we encountered outside away from the hotel was!

The city view room does not exist nor does a water view room skip those more expensive room options. The paid breakfast is just your generic breakfast you would see at many other hotels for free. (Cereal, yogurts.)

I need to commend the bartender. He made the best , most complex, gin and tonic I have ever tasted.

Clean room

👍

Did not have breakfast. Location was fine. Price

Everything

Nice hotel! Room was clean and the hotel is well located.

Breakfast and staff were great. Restaurants nearby were great. Free parking would have been an excellent perk.

Location We found dried blood in the headboard and the one pillow case. Also hair on floor

Clean and neat. Convenient to Portland waterfront.

Clean rooms, nice breakfast options, great location.

Good

Exceptional

Clean, comfortable room. Very convenient location. Will stay there on next trip.

Exceptional

Location and amenities Parking was not clearly explained when I was given a pass. I was told where to park, not that there would be special directions that needed to be followed on the parking pass. I was only told which garage and to use the pass. We were eventually able to find parking on floor 5 but did not know until checkout that we were supposed to park on floor 6 and scan the badge again.

Great place to start. Location is right near the water front. The room was very comfortable. Nice shower.

Very nice stay! Comfortable beds with nice amenities. Friendly staff. Loved the free airport shuttle service. Walkable to everything downtown :)

Beautiful hotel close to downtown, easily walkable. I did not like the layout of the room with the sink not in the bathroom, and the parking is in the parking garage across the street, on the top floor and you have to pay for it, otherwise I'd recommend.