Sands Harbor Resort and Marina

Pool closes at 7, what!?!

Room was clean. Great view of the Marina. Staff was friendly. Easy parking with Valet. Great experience.

The hotel lobby and pool area was okay but the pool chairs were stained. Once you got to the elevator to go to your room the foundation of the hallway, walls, doors and rooms were outdated. It smells when you walked inside the room. The breakfast was a scam. Everyday you get the same breakfast, a small box with a small cold bagel rapped in plastic paper, yogurt, apple and danish rapped in plastic. I felt like a kid getting a school breakfast. No hot breakfast at all. I was disappointed because I told the worker at the front desk I’m gluten free and dairy free and she did not care. My vertical blinds in the room were broken leaving a huge gap for someone to see inside. My room phone and tv did not work all. There was an incident at 1:00 AM someone was trying to break into my room and I heard yelling and screaming in the next door to my room. When I tried to call the front desk the phone did not work at all. The next day I went to complain and saw the Sheriff officers showed up and arrested the individual that destroyed the room and door. It was a horrible experience and very unsettling for me and my daughter. I will never stay at this hotel again. Not for me or my family.

Safety huge concern

Front desk gave keys to people not in room , notified night staff he said new worker and then they rekeyed and gave an again a key . I left very on safe

ALL THEE ABOVE TOP TIER

Yes

No maid service unless you request it. No towels unless you request them. Continental breakfast is in a box on request. There are 2 elevators - both broke during our stay. The first one we were trapped in with no ac in Florida in August for about 15 minutes. The second one we were able to exit and walk down 5 flights of stairs. The price is good but beware. It attracts an element of guests that seemed sketchy. Our last night there, a woman laid on the floor of the hallway and kicked the door of her room for over an hour. The police had to be called bc her boyfriend had locked her out. 🙄. This went on until 1 am. The staff were very nice but they are not working with much.

Not really to thrilled with this hotel. Its a solid 2 star. The rooms are very outdated breakfast is not free you actually pay for it like everything else for a 2 star hotel. nothing like the photos shown. We travel a lot and decided to give this place a try. Unfortunately we won't come back here.we will stick with Hilton

The building is dated,rooms were dated,Resturant food was excellent,prices for food and drink were a little extreme. Staff was very nice. When you went outside and then came back inside building you could smell a smell like sulphur or sewage. Not a pleasant smell. Rooms and hotel were clean.

The place was very clean and the room was spacious. The restaurant/bar downstairs was good, I ate there. I would say manage your expectations. Great location, Clean, just not modern once you get to the rooms.

Food was excellent! Great location and very friendly staff.

Great location near everything. The staff was wonderful. Spacious room and very clean

The hotel charges a resort fee that you are unaware of until you check in. They only have a small pool area and no hot tub. I didn't even use the small pool. Also the drinks at the bar are way too expensive

I love this hidden gem and appreciate Raymond’s customer service

Only stayed one night and it was good enough.

The elevators both broke while we were there but luckily we were only on the 3rd floor, not 7th. The valet parking is mandatory except between the hours of 11pm and 8am. The morning breakfasts were included and was enough to fill you up, nothing gourmet but had variety and was filling. The pool and dockside bar were beautiful and well maintained. The restaurant was a bit expensive but also beautifully renovated with a good menu. Lastly, the staff were wonderful. Prompt and friendly, their attitudes made a difference for my stay

It’s a great location and waterfront restaurant, food is so yummy and the view is amazing. But it’s sort of a party hotel if you don’t mind the noise. My next door neighbors were really loud the first night , but second night is much better. I ll still come back to this great location !

The pool closes super early because the bar/restaurant seems to take precedence over hotel guests. Odd thing is the restaurant closes early as well and we chose not to eat there because it was quite expensive. The view from our balcony was pretty and at least I was happy I booked this type of room. It served my needs for this visit but I wouldn't stay again for the price I paid.

We wanted to try the restaurant but was told no due to no reservations but two friends were able to be seated 30 min after we left to go to another restaurant, so we were pretty upset about that