Hilton Philadelphia City Avenue

I attempted to check in at 4pm and did not receive a room until almost 7pm. The staff admitted that they were completely overbooked. I booked a king bed and ended up in a queen. They attempted to move me to another hotel which I refused. I was not offered anything in return. Not a free drink at the bar, not a free breakfast voucher. I had to cancel my dinner reservations and I was late to work because of the issue.

Great location, nice bar, full breakfast

The room was just okay to be Hilton . The bar was okay but noisy because it’s in the middle of the lobby.

The room was clean , staff were pleasant it was really good

We did not get to stay there even though we booked it a week advanced because I was told at check in that it was overbooked.

Good food. Friendly staff. Need to work on maintenance of the property.

Multiple people waiting in lobby because no rooms available one hour after check in time. People left and others were told won’t be ready for hours. I got my room one and a half hours after check in and no sorry or comps.

food was good and staff was extremely friendly did not like that the parking lot was so far away from the hotel

Good

We arrived to a sirty room and found a roach. Very bad service from manager.

Its not what expcted from Hilton Group overall

The wifi and television was spotty. I woke to discover there was no running water in the entire hotel. They did a poor job notifying guests. I couldn't reach anyone at the front desk. I had to down to the lobby to be told there was no water. I should get a partial refund.

Exceptional

AC broken. Slept with the windows open and was still hot. When checking in someone else was complaining of their thermostat not working.

Very good

Clean and comfortable

Ro

reception was on bad mood. even did not welcome. rude and not responsive. We there for kids for indoor swimming pool recepnaist told us the pool was open when we went with kids the pool was not open it was not open all day long.i spoil the money in this hotel. Room was dusty, bathroom was dirty and not in standard. I will never ever go this hotel again and wii not recommended for family and friend, rating 1 stander. nothing, parking say free but park outside on your risk. it was raining need to run . worse in worse

Clean room. Restaurant/bar staff was understaffed and slightly rude. Front desk staff assisted bar staff with clearing tables, etc., but she was still rude. Self parking is a block away. Front desk helpful and friendly.

This property is in disrepair