Wayfinder Newport

And only got there after 2:00 AM and didn’t use any amenities. Couldn’t wait to leave and won’t go back.

My husband and I stayed at the Wayfinder along with our adult daughter, her husband and their 8 and 5 year old daughters. We had no complaints. We requested extra pillows and they were at our door 5 minutes later. We enjoyed the Cafe for a breakfast of yogurt parfaits, a shared muffin and chilled orange juice. Our daughter's family had a full breakfast at the Little Clam restaurant located in the hotel. They enjoyed that also. Beds were clean and comfortable. The bathroom was clean and sparkling. We enjoyed the pool one morning and enjoyed lunch at The Pool Shack (yes, it's a little overpriced, but very convenient and delicious as well). The pool itself could use a scrub along the edge at water level and some concrete/tile repair; but, again, we all had a great time. I recommend the Wayfinder Newport highly and will go back the next time we visit.

Nice pool and restaurant. Enjoyed yoga by the pool and shuttle into town was helpful. Overall a good stay

I would recommend this hotel to anyone looking for a space that is clean, cozy, and on the quieter side. My partner and I stayed here and enjoyed the overall welcoming atmosphere of all the staff. We were also happy with the location as it’s very close to Newport, and were thrilled that there was a free shuttle/bicycles to use to travel into town. The onsite pool, gym, and laundry room were an additional perk we were happy to have!

Clean room great location

Superb

Beautiful hotel and super clean! The staff was very helpful and friendly. We really enjoyed our experience!

Superb

The “resort” fee is ridiculous, the parking lot was poorly maintained and had little direction for a one way in/out situation, and the pool area is less than desirable.

Very good

Very good

The hotel was well maintained and the staff was very friendly and readily available to help in any way. They offer a free shuttle hourly but there is also a bus stop nearby that goes straight to downtown more frequently.

The hotel and restaurant staff were all very friendly and did a great job. The restaurant and coffee bar were very convenient and had solid menu options. The cleanliness wasn't to standard. The wifi was unreliable during work calls, when it was connected it worked well but there were several instances when the signal dropped.

We loved our stay here. The hotel was really cute with spacious rooms. Staff was very helpful. There was a shuttle that ran from hotel to town every hour. We would stay again. Only small complaint was there could be more lighter in the room, but nothing to change my rating. They even had a steamer in the room and great products, soap and cream.

The location of Wayfinder was convenient for us, we had a family member graduating from the Officer Development School on the Navy Base and it was very close by which is one of the main reasons we chose this location. It was also a very convenient location being close to Downtown Newport and the Shuttle was a very nice feature we really liked about the place. Chucky was THE BEST shuttle driver. He was the best staff member we came across during our stay. We really felt welcomed by him, he was very personable and offered us bottled water, snacks and even waited for other passengers who were not yet at the pick up location. Chucky went above and beyond for the passengers and was the most friendly staff member at Wayfinder. We did not like how loud the doors were constantly opening and closing at the end of the hallway right in front our room. The sound of the AC unit, the doors constantly slamming, and the sound of people made it very hard for us to sleep during our stay. The noise from the pool coming straight through our window at 8 am was also something we did not like. I think it would be a lot better with quieter doors at the end of the hallway or no doors at all. We also did not like how long it took for housekeeping to finally clean our rooms. We were there for a week and did not get clean towels until we had called the front desk multiple times and that was multiple days into our trip. When we finally got the towels, they did not clean the room but just gave the towels. The room was not cleaned until the following day and the dirty towels or trash was not taken either. We also had trouble getting responses from staff when we requested or needed something.

Seriously what happened Expedia?!!

Lovely property. Clean and comfortable. Would definitely stay again. Only improvement needed is front desk training. Was not contacted that room was ready like informed I would be. When I checked in I was given the keys. No other information was offered about amenities, where the elevator was, shuttle information, dining offers. Simply given the key and sent on our way. Room was awesome but training about property needs improvement.

Terrible service and awful management here - can't quite believe that in this day and age the customer care but be so bad. The manager gave my room booking to someone else, handled it terribly, spoke down to me. Trust me, don't book this place!

Location, cleanliness

Exceptional