OYO Times Square

Bathroom flooded itself

The lobby is lovely, and of course we love Serendipity! For my stay, the Luggage Guy was THE BEST! We were so grateful for the 2;h bag check, as we arrived in NYC at 6am and couldn’t check in until 3pm. The front desk lines were frequently long and slow-moving, and when we were checking in around 4pm they told us there was no hot water, so they’d remove the facility fee if we wanted to stay, though when we went upstairs to our room the hot water was working fine and we didn’t have any trouble with it after 3 showers. I let the front desk know around 8pm that our water worked fine, and they were shocked. So like… whoever is in charge over here is not doing a very good job. I kept coming downstairs to check if the only ice machine was working yet - it said “refilling ice” every time I checked until I gave up at 11pm. It still wasn’t working when we checked out the next day either, and no one at the front desk had any idea how long it would take or how to fix it or even where to buy ice in the area. Our room wouldn’t get cold, so we called down and they said they’d send “the engineer” up but they never showed up. Also the carpet was wet near the bathroom and seemed soapy, but WAY too wet to be from any normal cleaning. The rooms were very quiet though! I didn’t hear anything from adjacent rooms - it seemed like no one was in there, so either that’s true or this hotel actually has decent walls. TBD. We did hear a lot of street noise from Times Square through the windows, which ev

Housekeeping was great. Rooms were clean.

It was good

Tout était parfait et très proche de tout !!

Very convenient.

El hotel estaba muy céntrico, estaba en times square, el personal fue atento, la habitación estaba grande con una cama matrimonial y mi propio baño, sin duda alguna, recomendaría mucho el hotel

The rooms are small which is totally fine. The customer service was not all that great except for the one staff member who actually helped us get a fan. The plumbing was messed up and had no hot water, AC, or ice. And they had no way of saying how long it would be that way. The elevators are very tiny and hold only a couple of people with luggage. Room was clean but other than the one helpful staff member, that was all they had going for them.

We love this hotel. Beds suck but everything else is great. Especially the location

Perfect Location!

Nice boutique hotel stay. Nice staff. Nicely kept. AC loud but effective.

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The air conditioning didn’t make the room cool and I just paid to stay in a sweat lodge

Convenient and quick check in.

Better options for price, book with caution. Some stuff is expected given the price but somethings are simply neglected by hotel staff. Room is very small, they tried to optimize every inch of the property to squeeze in as many guests as possible. Bed was comfy. Wifi okay. Water did get hot. AC was fine. No view despite having a window, I was staring at a wall. Hotel location is good if you aim to be in/near times square but perhaps not easy to find. You can hear your neighbors and people in hall because of thin walls. Thankfully I was in a room kind of away from times square but I imagine if you get a bad room it will suck. Hotel staff not kind/friendly/welcoming/helpful at all. Overall would pay a little more to be somewhere else.

Todo el servicio excelente 👌

This hotel was a stay for primarily the location. The room was really small. We thought of it as a stereotypical "NY size" room. The mattress wasn't as thick as I'm accustomed to at hotels. The staff was really good and friendly. My only issue was the air conditioning. It was super loud!!!

Great location and really easy to find. Staff walked in as I was getting ready as they said usually people leave earlier which was a bit bizarre. Front desk really helpful.

I did last minute trip here for my birthday solo and I can say I didn’t have any issues apart from it was a little expensive. It’s in the heart of times square so I guess that’s why, it’s walking distance to everything you can think of I would definitely stay here again I definitely felt safe..

Great location. It’s a room. It works great