Heritage Hotel

The rooms were a bit small and dated.

This stay was great! It was in a great location for our stay. It wasn’t too updated, but it was a good size for what we needed. Mostly cleaned, but old amenities. Staff were lovely and felt like a safe area.

front of house were great and informative. If you are looking for a fancy hotel then you will be spending double!

Good staff

Staff were super nice and helpful. TV was a little off at times and walls seem pretty thin. But I really liked the hotel and had a great stay

Wonderful

The room was clean and the staff were very friendly and polite.

Staff and management were helpful and super friendly. But the hotel needs to update many things. Our door lock was almost falling apart. The bathroom was really old, and the sink was the tiniest sink in the country, for sure. The room and beds were clean, but the bathroom smelled terrible, and the bathtub was super old with yellow and brown stains. Even though they came and bleached the toilet bowl and the bathtub, the sewage smell bothered us during our stay. Also, we had to shower in our Crocs.

Une belle vue sur la pointe de l'empire state Building, Le personnel est très gentil.

Everything was wonderful - cleanliness, amenities, staff, etc. No complaints except the twin beds kept moving around when I would sit at the edge. Hoping they can lock the wheels in the future. Otherwise, great location and I would definitely stay here again.

The hotel itself is an older building with beautiful architecture. There is a large breakfast room. Since the hotel no longer serves breakfast, guests can use this space to prepare their own meals. A microwave and a toaster are available for use. We were a group of four and had booked two rooms, each with a king-size bed. The rooms were clean and of standard size (approx. 20 sq. m). The hotel staff were very friendly and helpful; I personally needed to switch 1 room - this was handled without any issues the following day. If you arrive by car—as we did—there is an option to park in a garage at a discounted rate. I would book this hotel again anytime for a stay in New York.

Three twin beds, but comfortable. Small bathroom, very very nice staff. Nice amenities. It was a nice time. Great for a night or two.

Very nice and clean room, comfortable to sleep in.

Great stay

Tried to scam us at check-in. The halls are absolutely disgusting, dirty, old and has not been updated in many years. The room was disgusting - dirty, holes in wall, window duct taped windows, bathroom mirror broke, curtains falling off and stained, bed comforter stained, mouse droppings, shower rusty, very old and not acceptable. One night we came back after seeing a musical and our door was left open. The beds were made but nothing cleaned. We were terrified to look thinking our belongings would be gone. This was the worse “hotel” (it should not be called a hotel) experience ever and had us dreading having to go back to the hotel at the end of the day. What they charge is unbelievable for this unacceptable building called a hotel.

Very clean.

The walls are very thin. Could hear every sound in adjoining room. Thank god they were fairly quiet

Hotel staff extremely helpful and courteous

Decent quality, clean rooms, good location

The room was cleaned but the floor was not moped. Very small rooms.