Hampton Inn Manhattan/Times Square South

Elevators were a huge issue. We were on 24th floor and one of their elevator was not working. It was too much. We had to wait 15-20 minutes every time we would need to get an elevator. Very cramped property in terms of breakfast area and overall area. Would not recommend.

Small rooms, but clean hotel

Staff were helpful and pleasant. Breakfast was good with variety of options.

Staff could use a little training in customer service at check in, rude. Place was clean, location worked great for us. I think a larger person might have an issue in the shower as it is a bit tight, water pressure was good. Breakfast was more than I expected and that staff was fantastic! Complimentary luggage storage was a great bonus. Also, a nice little place a couple doors down, the Joyce offers a discount for hotel guests!

Amazing staff! Very good breakfast, perfect location just room a little small

Location was excellent.

The location of the hotel was perfect and very convenient. However, I was disappointed with the cleanliness of the hotel, as it did not meet my expectations. The breakfast was also not very good and could definitely be improved. Overall, the location was the best part of my stay, but the cleanliness and breakfast quality need improvement.

Friendly staff and very helpful.

The hotel was clean. They had breakfast. It was included and the price of the hotel which is amazing for New York City. The only complaint we had was the elevators was super slow and the very last day when we were ready to leave with our luggage they would not working and we had to wait 25 minutes upstairs in the 20th floor. Waiting for it to get to us which it finally did to take us downstairs

Nice convenient to everywhere. Make it bigger the washroom if possible.

Finally got into our room after 4pm, the second bed wasn’t made up, no bedding, pillows or sheets. Only two towels in the bathroom for 3 people, no shower curtain in the shower! These things were corrected quickly however the shower flooded the whole bathroom after every use! We had to create a floood barrier with additional towels! Reported on day and nobody attended rectify the issue. Location of the hotel is brilliant and breakfast was very goood. I would say La k of staff was clear to see and probably the main reason for the failures we experienced

very good location, clean, the room is small but we were only going home to sleep so it was not a problem, we are happy with the stay, we did not like the breakfast

Great location, staff was exceptional, would recommend to anyone

Everything is Excelent

It was a spacious room with a comfortable large bed, the room was clean with good soundproofing and air con and good black out blinds. The location makes it easy to get around to all the key sites in NYC. The staff were helpful and friendly especially Cesar at breakfast making the waffles. The hotel will store luggage before and after your stay. Small but well stocked gym in the basement. Tea, coffee and hot chocolate available 24/7. The bad - The lobby and breakfast area are tired, shabby and need a good clean or a complete revamp including the seating options. There’s not enough seats at breakfast so you have to wait for a table each day. All the breakfast is served with disposable plates, cups and cutlery which is awful for the environment and unpleasant to use all the time. The healthy breakfast options are fairly limited. Whilst the area is great for getting around NYC and has lots of food options, there’s also lots of begging and homeless people around so you can feel unsafe. The lift card security doesn’t work so technically anyone could walk in and go around the hotel (which considering the area was not reassuring).

NOTE: Two elevators service the entire hotel (32 floors), no separate service elevator. Expect to wait minimum 5-10 minutes for any elevator.

The breakfast offered a good variety of choices. It was satisying. THe breakfast room was small for the number of people staying at the hotel.

Good location, comfortable room.

Good service in a strategic location

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