Grayson Hotel in the Unbound Collection by Hyatt

Overall the Grayson is a comfortable, modern hotel. The staff were uber-friendly.

Housekeeping was the biggest issue. Our room was never made up during our stay, and we were not provided clean towels despite requesting them. For a hotel at this price point, that’s simply unacceptable. The elevator situation was also frustrating — it was extremely slow, and since we were on a middle floor, it often arrived already full. At times we had to wait through multiple cycles just to get downstairs. The check‑in experience was another major disappointment. We arrived early due to our flight and put our name on the list at 8 a.m. to have the room ready as soon as possible. Even though the standard check‑in time was 3 p.m., we were still waiting at 6 p.m. with no clear communication or urgency to resolve the delay. Overall, while the staff at the front desk did their best, the housekeeping and operational issues made the stay far more stressful than it should have been. Serious improvements are needed.

The double room was so tiny and cramped. Pretty much two beds and nothing else. Dont expect much outside of two beds. Literally

Rooms are nice and clean, the rooftop bar is amazing, service is great, I will definitely stay there again.

A beautiful place in a great location, close to everything, including the subway station, restaurants, pizzerias, and other amenities. The place was clean, spacious, and very comfortable. I would definitely recommend it and would gladly stay here again.

Okay for one night stay

Had the suite, it was great. Views from the rooftop were amazing. Breakfast at the restaurant was great and the staff was friendly and helpful. My friend and I had a great time in it girls trip.

Hands down one of the best hotels I had stayed at in NYC. Location is perfect. Close to everything, but not in the middle of the Times Square madness. Hotel is clean, high end, and staff were very helpful. Give this 5 plus stars.

The hotel was very clean and the staff was awesome.

Coffee in the room was horrible taste it makes McDonald’s coffee taste like premium. Coffee maker doesn’t work and dirty.

Great stay!

Loved the location, the rooftop bar and I thought the hotel was clean , nicely decorated, ( up to date), and well maintained.

This was my second time and I am still absolutely charmed. The location is magical and perfectly situated in NYC. A huge thank you to Joshua for his extraordinary welcome: he went above and beyond to get me a superb room with a view of the Empire State Building. His politeness, courtesy, and constant smile truly reflect the hotel's excellent service. I recommend this place 100% and will definitely return!

Passable

Location,room space Cleanliness of the room. A LOT of dust

Ndhfhhd

I liked the customer service, Manny was excellent and gave us a credit for our stay since we couldn’t check in on time. He made our experience incredible! Thank you Manny! The rooms were much smaller than anticipated, wish parking was available on site instead of a parking garage that was hard to get to and farther away from the hotel.

Exceptional

Staff wasn’t responsive, I wrote to them before my stay and never hear back; corridors were dirty, in the bathroom were hairs of all kinds, disgusting! They don’t have any amenities at all, not even water or coffee like in most of the hotels with same category. My stay wasn’t as expected, disappointed!

I think the biggest flaw was having purchased the bed-and-breakfast package which included what I thought was the entire breakfast buffet and ended up learning It actually included just a 34 dollar allowance per person. Everything in the menu was very expensive so it was easy to go over the allowed amount, which obviously does not include tax or gratuity, so I ended up paying way more than o planned for- I would have rather walked out to get a MUCH NICER breakfast close by (many options available). And, if the breakfast quality would have matched the price I would have been happy to pay, but it was extremely disappointing, not varied, not good quality or flavour. My advice is: stay is fine but avoid eating there