Tempo By Hilton Nashville Downtown

The pool closes at sunset FYI

The hotel is new and beautiful. Great location. The $75 per night valet charge is absurd though.

Door did not slide all the way shut and there wasn’t a lock. As we were leaving, I went to fill my cup up with ice and the tray where you place your bucket/cup was disgusting! It made me question when the ice machine had been cleaned!

Only complaint is the crazy variable parking fees, a lot of better options nearby, recommend people check those out.

It was clean and check-in was okay, but the pool had been advertised as open 24 hours. I even messaged them about it and it was confirmed. However, we found out it closed at 7 when we checked in. Pretty disappointed by that as we were really looking forward to it. The next morning I called the front desk to ask about breakfast and the person who answered was extremely rude, obnoxious, and condescending. When we checked out, I was asked about our stay. I did mention how surprised we were about the person who answered the phone and they said they would look into it and get back to us. I had a long pleasant conversation with Alexis about it and was reassured by her help and understanding. She offered to check into our Hilton honors account and I was touched by that, but never heard back from her. Overall the location, decor, and room were great. Customer service and communication not so much. Really disappointed and will stay elsewhere. The small things that didn’t go right really changed our opinion of our stay.

We really enjoyed our 1st ever visit to Nashville! The pool bar is a great amenity to have so close by the pool on a few warm days! Our only thing that was not great is that there was a 20+ minute wait after our scheduled 4pm check-in time for us and several other guests to get into our rooms. The front desk staff offered little to no explanation or apology. After that very rocky start our stay was tremendous!

August.Great friendly people at the pool,meeting there wether coming back from sightseeing or a conference in Nashville

Great hotel in great location. Rooms were really comfortable, good size, and well maintained. Hotel has really nice cafe on premises, as well as a good bar. Interior design is really on theme for Nashville and music which adds to the experience. With less than a 10 minute walk to. Roadway you can’t beat it for a great place to stay

We loved this hotel! It was walking distance to downtown Broadway area but it was such a beautiful and quiet hotel. We would stay here again! We loved the pool too!!

Location was in a decent area, easy to get to broadway, printers alley, and the gulch. Customer service was awful. Staff very rude and short. They didn’t listen and just responded with short one word answers that didn’t pertain to the questions. Then were very rude when you asked for more detailed answers by asking the question again in a different way. We had a slight issue with our room and missing bathroom amenities. An easy fix thing, and instead of helping us with an answer, they just said some one will be to your room to help you right away to check it. So we went to the room, 2 hours later, the showed up. We’re annoyed we asked for help, then had to go get what we already told them was missing.

Room smelled very musty. It was not pleasant.

Great experience! We will definitely be back!

Over a 4 hour wait as they were short made service staff. Lobby was packed with people waiting for their room. Hotel cancelled our reservation at no charge and we went elsewhere.

Everything was great, from check in to housekeeping to pool to bag check, all people were wonderful!

Great location

Exceptional

Exceptional

Good experience

Clean, feels luxurious- love that they give you a water bottle and sparkling water fountain to fill

Superb