1 Hotel South Beach

Good but could be better for the price

After a 10-hour flight, we checked into our supposedly 5-star hotel room and found it dirty and stained. When we asked to change rooms, Matt at the desk was incredibly sassy and dismissive. Customer service was so poor, you’d genuinely get better treatment in a hostel. A manager reviewed the room, only for someone else to call and say, “stains don’t make it dirty.HA. Sorry, what? Since when are stains acceptable in a 5-star hotel? Send a housekeeper in and clean it! Eventually, they agreed to move us and gave us a small resort credit. We were told the new room wasn’t ready and that they’d text us. Surprise, surprise — no text. At 5pm, we went back to the desk. We were taken to view a room, only to discover it was someone else’s room. We eventually chose another, collected new keys seven floors downstairs and carried six pieces of 20–30kg luggage ourselves, only to discover the keys didn’t work. One of us stayed with the luggage while the other went downstairs. The staff member asked why we didn’t just dial zero for help. BECAUSE WE COULDN’T GET INTO THE ROOM TO USE THE PHONE. Finally, we got in and discovered NO WATER. The engineer eventually arrived, saying he’d been told the water wasn’t hot, not that there was no water at all. Even he couldn’t believe it. At check-in, we heard another couple having issues on check out. We should have taken that as our warning and ran for the hills. Things go wrong, but how you handle it matters.

Beautiful property right on the beach. Lots of pools and a wonderful fitness center. Service was incredible.

I cannot say enough great things about this last experience. The staff were all so caring and incredible, and sooo attentive to all questions and help needed.

The staff was consistently helpful, accommodating, and genuinely willing to make sure we had everything we needed. David with Concierge helped me arrange a beautiful balloon setup in my daughter’s room for her birthday, which was such a wonderful touch. Then came the surprises! We were treated to beautiful mimosas and champagne, and later received the most delicious fresh-made madeleines. Those thoughtful gestures made us feel truly celebrated and cared for. Our room-service experience was also wonderful. Heather with in-room dining was absolutely awesome and made every interaction feel warm and personal. Melissa at the front desk was equally amazing, going above and beyond to make our stay special. There were so many team members—from the moment we arrived through the end of our stay—who made us feel welcomed. We came to celebrate a milestone birthday, and 1 Hotel helped make the entire experience fabulous. If you’re considering staying here, stop searching and give yourself the opportunity to experience this five-star level of hospitality. The accommodations are beautiful, but it was the people, thoughtful details, and exceptional service that truly made our stay. Thank you, 1 Hotel South Beach

Exceptional

Pleasant

great top pool and seaside view friendly helpful stuff nice main pool close to seaside breakfast price to expensive compare to offer at Hilton they offer much much more for half

This is a really nice property!! We had a few issues however the staff is really accommodating

The location was really good and the esthetic was great Service could be delayed at times

5 star experience every time

The staff are extremely helpful and friendly

Everything was perfect. Stayed here before and will stay again!

Everything about this hotel is AMAZING especially the staff! I definitely recommend this hotel, I can’t wait to come back with my kiddos!

Pleasant

Was a very good experience. The staff was very friendly and helpful with everything. Room was amazing!

Every inch of property was creative I like the elements of earth

The pool, the room

Me encantó todo no tengo queja de nada

We loved everything about our stay. Enjoyed a couples trip for my 35th birthday. The resort has everything you need. The Spa was okay. I could have done without for that price.