Best Western Capital Beltway Washington DC

The morning staff was a great improvement over the nighttime check-in staff. His cheerfulness helped me start my day wonderfully. I visited during an August weekend with an extremely high humidity day/night cycle. Staying in a room on the sixth floor was less than ideal. The bed was comfortable and allowed me to fall asleep. The AC cooled the room to 68 degrees F, but when it reached the temperature it shut off and the room became stuffy. This continual fluctuation in room temperature did cause me to wake up a few times during the night.

The biggest downside is that the hotel is very outdated. The furniture looked old, there was peeling paint in some areas, and the room wasn’t as clean as I expected. The overall condition of the property could use some updating. The location is convenient, especially for anyone visiting Washington, DC. I also want to give credit to the front desk employee who assisted me. She was extremely nice, professional, and genuinely tried to help with my situation. I accidentally booked the wrong dates through a third-party booking site and had to make a second reservation for the dates I actually needed. I understand the original reservation was non-refundable. However, I contacted both the hotel and corporate customer service to see if a one-time exception could be made. The customer service agent tried to help, which I appreciated, but ultimately the hotel would not make an exception. Because I couldn’t get a refund, I ended up making another trip to the hotel the following week just to use the reservation rather than lose the money I had already paid. Overall, the convenient location and friendly front desk staff were positives, but the outdated property, cleanliness issues, and handling of the reservation situation left me disappointed, especially as a returning guest. I appreciate the front desk staff who tried to assist me, but unfortunately, I won’t be staying again.

Not bad. Not great. It was ok.

Good location with an excellent add on pay for breakfast. Staff were very helpful! Many eating places nearby.

Ok 4 the price

Clean bed .

Wasn’t unprofessional didn’t even explain to me how going to the room He didn’t give me any information about the breakfast or dinner the hotel have

In addition, the hallway carpets are in unacceptable condition and have a strong, unpleasant odor that is noticeable as soon as you enter the lobby area. I hope management takes these concerns seriously, reviews the property's condition, and implements a plan to address these issues. With better housekeeping and maintenance, the overall guest experience could be greatly improved.

Hotel is convenient to shopping and restaurants. Also not far from Amtrak Station.

My favorite part of the hotel was the pool. It has a beautiful lobby. However, the staff were so rude and the couches in the room had nasty stains on them and smelled like the sewer. I went for a business trip and it was conveniently located near where I needed to be. Also has great uber eats options nearby for late night meals.

Comfortable hotel 💯

W

great place

Housekeeping & receptionist

The room was clean however the bathroom needed a little more attention. There was a fair bit of loose hair under the sink counter on the floor. Breakfast was not worth $10.50 in my opinion. The woman making the omelettes was friendly and did a great job. I was disappointed that there was no fresh fruit to take on our way to the days activities. There were a lot of options like make your own waffles. The items were hot. I think the breakfast should have been included with the room. The lack of options to just grab and go was disappointing. Fresh Danish and muffins would have been nice. If the breakfast were complementary I would have been perfectly satisfied but for $10.50 I expected fresh everything not prepackaged or frozen items Front desk staff were friendly and helpful especially I believe it was Tisha?

Staff were very friendly. There is a breakfast buffet available for a small cost which was helpful. The pool was open, well maintained and clean. I think this is a reasonable hotel at an affordable rate.

Breakfast

Clean but needs some updating. Good location. Friendly staff

Nice

The área was nice