Fairfield by Marriott Kalamazoo West

The hotel is great, the staff gave me a treatment that made me feel at home, the property is very well maintained, it can definitely be repeated without problems

The computer system was down so they couldn’t provide us key cards which was irritating but not the end of the world. However the hotel was not in great condition, with carpets coming up, the gym out of order, and other facilities in poor repair.

Our rooms carpeting was disgusting. When we walked on it in our bare feet it felt damp and dirty. After showering and walking across the carpet our feet were filthy.

The room we stayed in was clean. However the bathtub drain was so clogged you couldn't take a shower without the tub filling up. The bathroom vent fan is also falling out of the drywall ceiling. There is dead bugs in all the window sills in the stair wells. There is also plastic tacked to the wall with actual thumb tacks from water damage. The exercise room was closed down. There was also other guests who were complaining about how dirty the room they got was while I was checking in and they were refusing to stay as well.

We had leftovers from going out to eat and being able to pick up silverware and napkins on our way to our room was convenient. Plenty of lighted parking. We will stay here again.

Strong smell of weed in hallway. Room curtains were very dirty, with visible dirt. Curtains over hang AC unit, so dirty curtains were flapping around, until we entered room and moved them. Work out room was closed. Staff was very friendly.

The front desk employee was very kind and helpful.

Gym was not available

Room was great bed was great. All clean and roomy

Very outdated and didn’t appear clean in rooms, especially the shower. Pool was not well maintained and the ceiling in the pool area was falling apart. Breakfast was ok. Complimentary water bottles provided. Would not stay again

It was close to a lot of shops, restaurants and West Michigan College. The bed was very comfortable and room was clean and well maintained.

Very poor

Everything is always excellent

Workout room was closed. Very friendly staff

The overall experience was positive; however, the restroom facilities exhibited some mold. The staff provided excellent service, with particular commendation for Pam.

Food was terrible, not many options besides waffles

There were ants in the room that got into my clothes. The carpet was wet and I slipped three times walking to the restroom. I asked for a room change and the new room key was just placed on the front desk for me to grab. The new room's shower did not drain and the elevator broke before I finally checked out early.

Place is very bad and dirty. Worst Fairfield marriot hotel ever. Stay away from this place and look for other options.

Not the cleanest. Somewhat outdated. But it was alright.

The staff was friendly and helpful. Pam(I believe was her name) was great at the front desk. The first room we checked into(219) was dirty. Very dusty, toilet was dirty, shower was filthy, and had hair in it. Pam apologized and offered to switch our room. Go up to check 2nd room(209) and it wasn’t much better, but we settled because we wanted to be in the same hotel as our other family. My sister checked in the day before(217) and had the same issues. As I realize things can get missed, by the looks of it, this has been overlooked for months. Both stairwells looked like they haven’t been vacuumed in weeks. The breakfast and coffee was good! Despite the issues, we had a great time!