WoodSpring Suites Indianapolis Castleton

Worst experience ever! Stay away from this hotel! Horrible smell in the hotel, no hot water, furniture damaged in my room, cockroaches, damaged walls, caulking falling apart or missing all together around cabinets. Save your money!

very long check-in process

The staff was very helpful. I kept a classic car there for the big car show. They were having in carmel on saturday and I had no fears or problems leaving the car in the parking lot. The room was large and had good amenities for cooking or staying long term, but it did need more shampoo and soap for the bathroom and shower.

The not so good-Computer problems (check in took over 20 minutes. Paper thin walls so you can’t fall asleep or are awakened by your neighbor talking in the room next to you. I could hear their conversation clearly and could even hear their microwave. So loud I thought they could be in my room. Footsteps all night from the people upstairs, you can even hear people on the floor above urinating! Dog barking at 3am. I got the room to get rest but I didn’t get any.

Great place to stay very clean 👌

I love this place ive been coming here for a couple years

Beds uncomfortable, felt like you would fall through the shower, you have to pay for extra stuff like towels and soap and shampoo, walls were thin you could hear everything, not kid friendly, staff was great

Before coming to the hotel, I called the property as I arrived to the hotel at midnight and they did not respond. On my arrival to the hotel, I tried calling them again and nobody was there in the frontdesk and so they did not pickup my phone. So, I end up making reservation in another hotel at midnight. This is the first time I had this type of experience with a hotel

Smelled like pot and mildew

Superb

The price per night was excellent. You had to go to the front office to change towels, and sometimes you could do so in the morning, while other times it had to be after 3 pm. They had wifi available; however, it was not secure wifi. They only give you two pillows per bed. There is a separate charge for a second pillow. The refrigerator was a good size, with a good freezer. The complimentary soap was 2 tiny bars. You had to request any additional bars at the front desk. There are trade-offs with the great price. If you come prepared, it is a good place for an extended stay.

When I called in to see if I could add my sisters name and have her check in to the room, she got extremely aggravated and told me there was absolutely no way that was possible, threatened to cancel my reservation, and then at the very end told me there was a way to get her added and able to check in, I just had to fill out a form. The rooms are small and dingy looking, I expected a better stay honestly from the reviews, so I wanted to be honest about my stay.

Unfortunately nothing was likeable about this place. Woodspring suites Indianapolis Castleton was the worst place I've ever stayed! Two different rooms and the smell of boiled hotdogs was overpowering the whole stay. The pictures are not what the rooms look like, it wasn't dirty but the smell was awful. Be very aware of the smell in the rooms!

Didn’t get any sleep cuz all you can hear is people going in

We thought the place was really nice, It would have been nice if there were more cups (plastic) in the room then just 2. Especially since there was not a coffee maker.

The Location The fact I was called a liar and was told that this might be my last stay due to me letting staff know the toilet was dirty, or the room wasn’t cleaned n smelled like someone just lit a cigarette. Let’s be real I use to book w/them a lot who wants a dirty room smelling like cigarette’s and hot sweat w/a week or 2, spending their hard earned money. It’s ur job to accommodate/ make customers feel comfortable, not makes feel like they shouldn’t complain. It was ALOTT but I dealt with it. I just wanted what the site says CLEAN/COMFORTABLE. The manager is cool he will figure something out for you, but once he’s gone they(not all just the short old with the ankle biting dog) act like that’s there home in u interrupted there peace.

Ease of check-in and check-out Room quality, beds, barely-working microwave, elevator made questionable noises, minimal staff, and nothing was done about the initial complaint of the hole in the bathroom door when we first arrived. I had messaged the property on here and even mentioned it to one of the ladies at the front desk shortly after arrival, but nobody came to follow-up or fix/replace the door.

The location and the fact that people could not just walk in and out

This was the cleanest hotel we had ever stayed at. Only our room was moist. The cent in the bathroom was covered and dirty. My husband clean it hoping it would pull moisture out. It's helped but didn't fix it. Something with the water in the AC unit. We dealt with it only 4 days. But the unexpected random room check caught is off guard. Someone banging loudly on your door claiming to e front desk wanting the door open. It was scary. When we dodid open it he was ride and nasty. Ingrid to explain we didn't really know who he was demanding access. I learned they do random checks in their extended stays. Now we are grandparents so.....regardless there were so many ways he could have handled it professionally but instead he was a nasty nasty man. He scanned a code and left. So we will not return and no matter how clean it's not worth it.

Very good