The Lodge at Gulf State Park, A Hilton Hotel

Our stay was brief but the room towards the end of hallway was quiet. The issues were that the parking is so far from the rooms and they won’t provide a cart to you so you must pay a bellman. When we arrived at 4:30, they only had two bellman and the wait was extremely long. Just wanted to get into our room and enjoy the brief time there. Check out the next morning was completely different. We phoned for a bellman and they arrived within minutes and practically ran to the car. We could barely keep up and felt completely rushed to leave. I don’t have a reason to return after this experience unfortunately.

The property was very clean & beautiful. The pools were nice & the proximity to the restaurants was very convenient. However, on arrival, I noticed there wasn’t a microwave in our room (I should have inquired prior to our stay). In the past, we have never run into an issue where there is absolutely no access to a microwave. We have always been able to use one in a common area or had one brought to our room as an accommodation. As soon as I saw there was no microwave in the room I called down to the front desk where I was told ‘there are no microwaves on the property.’ My reply was ‘well that is a problem since my son has a special diet that requires his food to be brought on trips and microwaved, but thank you. I guess I will figure something out.’ His response… ‘yea, no problem.’ Soon after that, I received an automated text asking if there was anything they can do to assist our stay. I explained my dilemma and received no response. We went to Walmart to purchase a crockpot so we would be able to heat his meals. I sent another text at that time since I was frustrated that there was no reply, and Nicholas advised us to come by the front desk so they could help us. At that time he told us that they would be happy to microwave the meals for us in the staff microwave. The morning we were leaving my husband took my son’s oatmeal down to be microwaved and the kind lady at the front desk offered to have housekeeping bring us a microwave to our room since it was for a medical reason

Excellent stay as usual. Many more amenities in August than January(the last time we stayed there)

Loved everything

Nice

Billing issue

We absolutely loved the property. My son who’s 7, favorite spot was the new kids pool! The views were amazing! The hotel was FANTASTIC!

My only complaint is the fitness center. It was extremely small and most of the equipment was inoperable.

Hannah the manager was lovely & helpful

We loved walking out and having the choice of the pool or beach with in steps.

We enjoyed the pools and the access to the beach. We ate breakfast on-site at Foodcraft. The food was fine, but nothing I feel the need to return to in the future given the better options at a comparable price nearby. The AC stopped functioning in our room prior to bedtime, so we returned to a warm and humid room. It took three calls to guest services to get an answer and the response was both unhelpful and inaccurate. Three more calls went unanswered so I walked to the front desk to get help. It was determined that my options were to have repair people come to the room and potentially relocate us if they were unable to resolve the issue, or tough it out. Given that we were only staying one night and it was already late and we were exhausted, we opted to tough it out in the hopes it would cool enough to sleep. It didn't. Miserable night in a hotel with staff ill-equipped to deal with the situation dampened what was otherwise a great beachside stay.

Great hotel. Will be back. Everything was beautiful

New pool was beautiful and great for children.

Exceptional

The lodge was very nice. The staff didn’t tell us anything about the property when we arrived-the pool hours-breakfast yes or no-nothing. Our room was the last building about as far away as you can get from the lobby but not far from the pool or beach. The room was spacious and clean. Bed was hard and they only had feather pillows which I hate. We had a street view but couldn’t see out the window because it was so dirty. The pool side food was not good. Now about the parking. You have to park far away and there are no close by handicap parking either. I think my husband said 0.3 of a mile from our vehicle to our room. They do have valet but they looked covered up. All in all it had nice pools (one adult pool) and the beach wasn’t far.

The pool and beach areas are very nice. Food at the Dragonfly grill was good. However, our room was only serviced one day out of the four we were there. The beds were absolutely horrible, to the point we actually checked out a day early even though we had to still pay for the day. The bed linens looked clean but did not smell fresh.

A really nice hotel inside Gulf State Park. Minor little things that could be better, the dispenser next to bathroom sink should be a nice hand soap, not skin lotion. I was told there was a printer that I could use next to elevator, but that's not on 1st floor where we were....there is one on second floor, but there's no laptop or PC connected....kind of useless really. Food options are ok but not fantastic. Bikes are available, but using them requires more investigation than it should imho.

The Pool was great, The people who worked their were very nice...We had a blast

Property was awesome

Parking lot was a far walk from room. Everything else was awesome.