Canad Inns Destination Center Grand Forks

We stayed at Canad Inns Grand Forks for two nights with our two children and paid about $600 CAD. We came from Winnipeg hoping to relax and enjoy Splashers, but unfortunately, the customer service was very disappointing. When we found out that Splashers was not included with our Expedia booking, a female staff member at Splashers shouted at us and made us feel humiliated, instead of calmly explaining the policy. The female front-desk staff member on , the morning of August 30 was also very rude when we asked about a late check-out. We understand that late check-out may not always be available, but her attitude and the way she spoke to us were unacceptable. We expected better customer service, especially when traveling with children. Very disappointed with the staff attitude and overall experience.

😊

Water slide was down and that was the reason we picked the hotel.

The rooms could use some updating and carpet change. Otherwise the rooms were clean. Our TV didn't work and kept saying bad weather but the weather was beautiful. They came and reset but didn't work. We had NO TV the whole stay. The continental breakfast was ok same as many other places. The night staff was very friendly but not so much during the day.

THERE WAS LEFT OVER FOOD IN THE MINI FRIDGE FROM THE LAST GUESTS. WHICH WAS UN SANITARY.

Room was decent, kids loved the bunk beds. Waterpark was awesome, although we didn’t realize we had to pay extra for it. Food at the water park was terrible - would never eat there again. Complimentary breakfast wasn’t very good either. Would consider staying here again but really only for waterpark.

Room was clean. Staff was helpful especially with getting setup with the pool. Breakfast was simple and I wish there was more options. I wish there were better restaurant options like a buffet on site.

I would stay again

It was good besides being over charged for the pool passes.

Very good

I found the staff to be friendly and helpful.. Having self-serve coffee is awesome. The complementary breakfast is good. Love the rooms. It is my 'go to' place to stay when I visit Grandforks. Oh almost forgot to mention the awesome water park.

Waterpark was awesome! Kids loved it

We enjoyed our stay here no complains though the amenities are bit dated but tolerable..The staff are very accommodating and helpful..Peaceful and very quiet.I've read some reviews that If you booked out of their websites you won't get free breakfast.I booked thru expedia for two days and I'm kinda bit worried about it ,but when we checked in the front desk staff hand me a breakfast vouchers I was surprised and that make our stay enoyable I will definitely come back again..

Exceptional

There was what looked like dried blood on the bathroom wall. To their credit, they apologized, comped us for 1 night stay, and sent maintenance up to clean it. Tavern restaurant understaffed. Hostess was also the bartender. She sat us in a booth and gave us menus. No one came to take our order, so after waiting 15min, we went up to the bar to place our order. She apologized and gave us a discount on our tab. Free hot breakfast was ok. Bread choices were loaves of sliced white & wheat bread in bags encouraging people's fingers to touch multiple slices. No English muffins. No bagels. They had waffle do it yourself station. They had pancakes, scrambled eggs, and sausage links. Some cold cereal. Some fresh fruit and yogurt cups. All paper plates and plastic utensils. No sundry shop. They have drinks and snacks for purchase in the hallway across from the hotel desk. Live gaming was fun. Good place to stay if you are going to a concert at the Alerus or have kids that enjoy waterparks.

Room and hotel were fine. But they didn’t clean our room or take out the garbage.

The location was convenient, and having so many amenities right at the hotel meant we didn’t need to leave for entertainment. The complimentary breakfast was also a nice bonus. Overall, this is a great choice for a family weekend with children. We would happily stay here again!

Our stay was great!

Every staff member we encountered was super helpful and friendly. The property is really run down and we will not stay there again. The beds were very uncomfortable and felt like they should have been replaced at least a few years ago. The halls were noisy and the door rattled everytime our neighbors open or closed their door. We stayed there thinking that all of the restaurant options would be open and available and they were not. The complimentary breakfast was not good and we needed to get our tickets from the counter each morning. We were told the access to the pool (waterpark) would cost in addition to our room stay. Overall, a frustrating experience.

Good