DoubleTree by Hilton Hotel Galveston Beach

I love staying at this hotel whenever I'm in town. The swim up pool bar is my favorite. The front desk staff is always helpful and so nice.

I've stayed at this location twice before. The first time was in May 2025. The second time was in August 2026. There are two elevators on the property. The main elevator was out of commission in May of 2025. The elevator was out of order in August of 2026 as well. Not to mention that waiting for the elevator in the lobby is a five-minute investment of time. The elevator is so slow that I started using the stairs going down each time. The last day prior to check-out, I was in the elevator. It made a huge jolt and dropped down like an amusement park ride. Then the "out of service" light came on. I thought I was trapped in the elevator. But luckily the doors opened on the 3rd floor. The two other people and I ran off the elevator as fast as we could. I would think twice about booking a room here next year. The front desk staff and the pool are great. Maybe book a first-floor room if you are planning on booking here.

1 elevator

The only negative is the apparent age of the location. The carpet in the rooms should be replaced. Could also do with a paint job to update the decor. However, this did not detract from my stay.

Very clean room,amenities 👌

Parking fee not listed before reserving. Otherwise the staff and room were fantastic!!

The elevator took 15 minutes to get up to the room. The Hallway smelled like dogs. The room was dirty. The carpet was filthy and the headboard was filthy (cloth material). I went down to change rooms. The elevator was not working at all so I couldn't get back to my items(I am injured). My friend was stuck in the room having an anxiety attack. We waited over an hour. Then I went to a different hotel. This is not the standards of a double tree hotel... more like a single branch.

Great staff

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Clean but not maintained. Staff is awesome!

Beach view, Clean room and Staff were very nice. Breakfasts was okay. However the staff in the dining room were excellent.

It was great! Everything was nice and well set

Had the American scramble Mondale had 5 pieces of potatoes expensive for what I got The ELEVATOR SUCKED!! I read reviews prior to trip apparently it’s been like this way too long. Old carpet room had drywall damage

Everything was great

Beach front

The elevators were also a major issue. They were not working more than half of the time, which was extremely inconvenient, especially when trying to get around the hotel. We also ate at the bar, and unfortunately, the food wasn’t very good. The pool area could use more maintenance and cleaning as well, as it didn’t feel as clean as it should have. The beautiful views were definitely the highlight of the hotel, but overall, there are several areas that need improvement, especially cleanliness, maintenance, and the condition of the facilities.

The room was clean and the staff was great, but there was only one small elevator working, the phone in the room didn't work, the plug on the hair dryer was broken, there was no conditioner in the shower and there was no curtain over the huge window, so we were woken up to bright sunlight early and that's the last thing you want after being out late the night before!

Good def coming back!

Unfriendly staff at front desk, checked us into a dirty room where the Bed has been slept on ,yes he was not Happy he had to send us to a different room & it was on 5 floor we had to use the service Elevator because the Guest Elevator was out of Service.

The staff was terrible. There was an issue with every I came in contact with. From check in trying to get me to pay more and couldn’t explain it. To check out trying to put charges that wasn’t for my room.