SpringHill Suites by Marriott Frederick

Always clean and on top of cleanliness the staff always helpful

The hotel was nice, clean, no issues except the pool was freezing. Too cold to swim in!

The staff were friendly and so helpful. The room was clean and spacious. And my kids really wanted to swim in the morning and they opened the pool early for us. Would definitely stay here again.

Exceptional

Beautiful hotel and lovely suite with great pillows and bef

If you are a fan of Pepsi products ( the reason I became a Bonvoy member), forget it. They now use only Coke products. The breakfast was so-so. I have had better at other hotels of the same brand. On the good side, the staff was very friendly and helpful and the location was convenient to everything.

breakfast was good

Slept well, clean environment, good check in staff. Breakfast was good. Housekeeping staff were smiles. Being away from my wife.

Breakfast. Good variety of food and drink. Location. Great location for us with easy access to US 15. In all our travels, this time included, pillows always seem to be inadequate. The sofa was not comfortable.

Breakfast was excellent and they offered us points for the issue with room selection and the TV.

Exceptional

Great facility convenient to the highway. Everyone was kind and helpful.

Definitely a really nice place. I would return.

Staff was great and property was clean Location for me

The property and the rooms were very clean. The staff was helpful and answered all questions. Only reason I would give 4/5 starts was because of the room set up. With the bathroom door being a large sliding barn door with a large window that was frosted slightly. The main issue was in the middle of the night or early morning, if someone takes a shower or goes to the restroom, the light from the bathroom fills the room and easily wakes people up.

The rooms were spacious, updated, and very clean! It’s not the end of the world, but some lactose free breakfast options such as yo and milk would have been preferred

Get to breakfast early

Power went out for about 3 maybe 4 hours HOT HOT HOT in rooms... Internet was not working the entire stay.... So, that meant NO TV as well... No shower curtain No stopper for tub No blowdryer.... Like SERIOUSLY Marriott knew they were having outages with internet so why wouldn't Marriott disclose that information so that THEY COULD GIVING PAYING CUSTOMERS AN OPTION ON WHETHER THEY WANTED TO BOOK OR NOT.....???? HAD INFO BEEN GIVING TO ME PRIOR BEFORE BOOKING CAUSE MARRIOTT ALREADY KNEW THEY WERE HAVING THESE OUTAGES I COULD HAVE BOOK ANOTHER STAY SOMEWHERE ELSE... ALL THOSE THINGS MENTIONED ABOVE WAS JUST TOO MUCH UGH.... OH AND LET'S NOT FORGET POOL WAS CLOSE ONE DAY TOO

The breakfast was not enjoyed as there was power outage. I could not take a shower since the power was out Communicate to client on the challenges

Upon arrival the computers were down. I waited for the front desk to figure out my already paid for room. As computers were down I advised on my preferred room type(Mountain View, away from elevators and vending. The first room I was given smelled as if a vacuum cleaner bag exploded. After waiting for another room I was given exactly what I said I didn’t want while being told “we’ll see what we can do..” mind you 15 cars at best in the parking lot. After finally getting myself and 2 yr old daughter in a room I took her to the indoor pool which was so cold she started to cry. Needless to say we finally laid down to bed where the sheets smelled like mildew. Upon waking up the power was cut off for 2 hours. I’ve now called 5 times leaving a message for the manager with Derek and have yet to receive a call back. The hold message is service driven lol. I would like my money returned asap as this was no act of god but a failure to provide service on many levels. Oh and I’ve stayed here about 10 times and never had issues like this…