Hawthorn Suites BY Wyndham Erie

The hotel could’ve been cleaner. I was looking for an earring I dropped on the ground and found pet hair, pet food, and food wrappers near the bed. Also smelled weird in the room.

It was okay. Rooms were really big. Wish you could access Netflix from the tv. Half the channels had no service.

Nice clean

Great customer service from the front desk. The only recommendation is to update the bathroom shower. We really enjoyed our stay the check in and check out process was fast and easy. I will definitely stay again.

The staff never came to clean the rooms or offer any towels, toilet paper etc. My room had someone else’s food still in the fridge, the floors were dirty.

First, if you are going to Splash Lagoon and don't stay at this hotel you should NOT be allowed to park in the parking lot, use the pool inside and run around everywhere. Access SL from the main entrance or wherever else you're staying. We also didn't have power for several hours and no real support from management. We almost went home, several people did but had to fight for their money back. If you want a quiet stay go somewhere else. Property needs updated. Stay nearby at a nicer hotel for same or even less, which is what I will do next time. However, breakfast was good, just not enough room for everyone so we ate in our room.

The entire place smells like smoke. The room I don’t believe was even cleaned!

In one room the central a/c was not sufficient enough and had 2 window units, 1st floor level, subject to easy break-in. The other room had a broken chair, broken towel rack. To top it of, the power went out for 6 1/2 hours and no back up generator with total black out and the exit lights did not light up, no a/c, just a few battery backup lights in the hallways which is probably against code. Most hotel quests sat at their vehicles in the parking lot just waiting. I requested a refund and the manager said I have to tell Expedia. I am waiting.

The staff was friendly knowledgeable and available. The room was clean and comfortable. Breakfast was good, pool was open. I was surprised we hadn't paid more.

The hotel could be updated somehow. Breakfast is in a small area so there was long lines waiting to get food. The air conditioning didn't work well in the bedroom.

BED BUGS IN ROOM 317! Have always loved this hotel and stayed here a bunch in the past but it’s went downhill and further, left ate up by bed bugs, pool was filthy, some creep was in the pool area taking pictures of little girls, breakfast staff and breakfast were TERRIBLE! I’m talking powdered eggs floating in water with weak coffee TERRIBLE! Couldn’t get our room clean unless we got it cleaned before a certain time, parties were happening on the premises with kids smoking weed everywhere, door entries wide open, and did I mention BED BUGS!! Everyone at the hotel morning breakfast was in there scratching like crazy! Such a shame to watch this gem of a hotel turn into a piece of crap! The only good part of this hotel is the sweet girl at the front desk taking all the slack for the bugs, and all the other complaints everyone had non stop at the desk the whole time I was there!

One of the worst locations in the building was room 117 king suite, loud traffic area and unless you have kids that are just as loud then avoid this room by any means! Not use started at 7am and lasted until 2 am. Never changed to room sounded like ppl coming through the ceiling and from every wall . Worst stay I ever had any where, the only peace I had during my 3 night stay was going out to eat, very disappointed

I took several photos and would be happy to share them.

Sasha, Marisa and Taylour were extremely helpful during our little family getaway. We had so much fun we stayed an extra day! Great location.

The rooms were passably clean when we got there, however they did not provide any housekeeping services for the 4 days/3 nights we were there. We had to go to the check in desk to ask for some fresh towels on the third day of our stay, as nobody had cleaned our room or replaced any linens, and we were told they didn’t have housekeeping. The sign on the mirror said they would replace linens daily unless you told them not to - which we did not. There were sewer fruit flies in the bathrooms and the beds were not very comfortable. The breakfast was exceptional, the hotel staff were pleasant, and the amenities were fine. We had an accessible room, with a fridge, stove, microwave, 2 bedrooms, and 2 bathrooms. It was a good enough stay, but could have been slightly better.

Spacious room and good amenities.

Our room was filled with drain gnats. I let front desk know and someone was supposed to come yet no one did. Neither did anyone when I let them know the AC would not turn on. It was hot as can be and going with out AC is crazy. Check in took way longer than it should because no one was working the front desk. Had to get a cleaner to come so they could find the front desk lady. Needless to say I won't be staying here again.

They used up and charge both my cards cuz I gave him a debit card and they needed a credit card on file and then charging my two nights to both my cards

Our stay was much improved from last year. Friendly staff, quick check in, clean room, nice breakfast, and the kids loved the pool. The desk staff helped out with first aid supplies for my grandson. I'm glad we came back! Thank you!

The hotel is run down and dated. Things are broken and need to be fixed. (Ex lock on door, plug on tub). When asked if they could help we were told there were no other rooms in the hotel available. Curtains were stained. Pillows and mattresses were the worst we have ever slept on. No one slept well. For the price they are charging. Pool was small and busy. And they ran out of pool towels.