AC Hotel by Marriott Dallas by the Galleria

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Upon entering the hotel the smell was very strong and over whelming. Need to be mindful of customers who may have allergies. The AC in the room too loud. No one wants to listen to the AC running all night. Overall the room was ok but I would not recommend or stay there again.

My husband and I stayed at the AC Marriott for only one night out of the 6 nights we booked to celebrate our wedding anniversary and his birthday. On the first night he felt really ill and was taken to the Emergency Room where he was admitted . During this time I called the hotel and informed them of the situation. I stopped at the front desk on several occasions to keep them updated. No one contacted us or sent an email to find out how we are doing. On Aug 25th the day before check out, the doctors told us that my husband won't be discharged for home . I stopped by the front desk and informed Josh and another female employee of the situation and asked if I could stay for a night or 2 until my husband was discharged . They promptly informed me that they cannot do this and that they are not allowed to give a complimentary room. I asked to speak to a manager and I was told that she left for the day and she would not give a complimentary stay unless a pipe broke in the room or something like that. I told them that I felt really sad about this situation and no empathy or care was shown. I was given the email address for the manager and told that I could try and email her . I decided that since I won't be able to stay at the hotel. It would be best to check out early and stay at the hospital . I told Josh that I am checking out "you would have to contact the third party you booked with for the refund of 1 night was his response. The staff needs customer service training .

The room was nice and the property itself was well-kept. However, the pull-out couch was horrible and the main bed was not much better. The bathroom looked nice, but the sliding barn door leaves a gap between the door and the wall— meaning if someone uses the toilet, all the smells drift directly into the bedroom.

Exceptional

Exceptional

Great hotel always clean and great staff.

Nice surprise in a central part of Dallas. Modern, nice rooms with sofa, fridge, towels, and toiletries. Close to the Galleria and other good restaurants if you aren’t driving. The parking is $26 per day, not expected. It’s confusing, but part of the hotel is a Residence Inn and the other half is AC. Overall, quiet and nice. Weird billing at the end, but it all worked out.

Very classy hotel, great European breakfast in which filled me up but not heavy on the stomach! I really enjoyed the pool and breakfast!

The property was wonderful and convenient to the Galleria and downtown. The hotel is a little confusing as it’s 2 hotels in one. We were never told about the breakfast and couldn’t find anything in our reservation. I will say when we walked by and saw some individuals eating, it looked very good. The room was very nice and clean! The staff was very friendly and helpful but I would suggest someone be at the desk all the time. There were times we went to the front desk and nobody was available

Customer service was top tier with the front staff check in. The rooms were clean. The amenities were nice. I enjoyed my stay and would recommend this hotel.

This weekend was perfect! Thank you all!

Modern comfortable room. Quiet and secure. Very clean room with excellent housekeeping visit. Convenient location. A bargain with nothing sacrificed.

I would say that for the price I would have expected the room to have a microwave, or the laundry room use to be free or at least for there not to have been a parking fee. When I booked I was never told I would have to pay for these things. I stayed 9 nights and from the night I arrived the floor and room seemed very humid, my entire time there that never changed. Apart from the humidity, our room’s ac vent would make so much noise it was difficult to sleep and the air would blow straight on our faces and that was something we could not change. Last thing is we were getting extra charges from the first night there, at least $600 more from what we paid when we booked and when I would ask each person at the front desk would say something different as to why those charges where there even though I never asked for anything extra for my room. Only about a bit more than half of that money was returned. Overall I would say I would not stay there again.

The air conditioner was so noisy

Very clean and the staff was very hospitable

Solid, clean.

Very clean and comfortable.

Disappointing

Great place to stay! Walking distance to the Galleria mall!