Sonesta ES Suites Chicago Downtown Magnificent Mile - Medical

Nice Property for a long stay. 2 Blocks to Magnificent Miles

Nothing!! Staff was rude!! There was on going construction and some of the guests smoking in the room specially the 6th floor we stayed!!

Had to hunt down the staff for towels and washcloths and empty our own trash. Wanted to wash some things and was told you had to download an app to use the laundry facilities. We couldn’t get it to download. Other than that, was happy with the breakfast buffet and the room was very clean. Just expected a little more service considering the cost of the room.

Nobody clean our room for 4 days. Breakfast just okay.

Suites are huge, with full size fridge, stove, microwave and dishwasher. The wash room facility traveling as a small family was awesome as I hate flying back home with soiled clothing especially from the kids. In the heart of downtown, 4 minute walk to the Hancock Tower, 5 minutes walk to a local convenience store and quick uber rides for everything else in the city.

Great staff & room! Will definitely stay here again. The location is perfect too.

The stay was perfect

The breakfast was good overall. However, since I stayed for a week, having some variety in the breakfast menu rather than serving the same options every day would have been great. Just a suggestion!

I’m

Exceptional

Exceptional

Excellent location.

Overall it's a decent hotel, good location and decent rooms. There's one issue - breakfast is a total nightmare. It's a collapse of the whole hotel, and an artificially created one at that. During breakfast you have to wait for the elevator up to half an hour. And it's impossible to just walk up or down. This happens because breakfast is only two hours instead of 4 like in normal hotels. Second, the toasters are on the same table as the hot food. Because people wait for their toast in the same line as those who just want to grab food, the overall line stretches out to 15 minutes. If they simply put the toasters on a different table, it would instantly solve the problem. But nobody wants to think or change anything.

Great location, just two blocks from the beach and right in the city. Nice clean big room. Comfy bed. Kitchen is a bonus! Good gym facilities Super slow elevators. Breakfast only runs for 2 hours and slow lines and process trying to get food before it ends. Elevators even more slow during breakfast.

Staff was kind and promptly helpful every time they were needed. The room is gigantic and great for the family. Location is awesome, very centered in downtown and walk distance to most touristic spots. The cost is also great compared to other hotels nearby. The breakfast is terrible. It is quite short (from 7-9 during week days). You basically get kicked out close to 9am. The space is too small to have everybody and we have to bring the breakfast to our room everyday. Other than that the quality of the food is definitely not great. Also I hated to pay 70 extra dollars per day for parking during my stay.

Exceptional

Bad

The location was the best Old building and cleanliness around the corridors was not up to the mark and there was a lot of noise due to constant work at the building

Very good

Disappointing