Hilton Garden Inn Chicago Downtown South Loop

The room was clean but was ready later than they told us. Also, the pool didn’t have towels the day we were there. The staff was not too helpful about how to get around but over all, it was a good hotel and would consider staying there again. Good for the price!

Will stay here again when we are downtown for a weekend.

We were in town for the BTS concerts at Soldier Field. We got to the hotel around 1pm to check in even if our room wasn't ready, but it was! We hadn't even bothered to bring our luggage with us because we had some running to do before the concert. The room was clean with a great view of the South Loop and even the lake. It was perfect for what we needed and was a great place to be for two nights. 💜

Loved the amenities but my kids got a little scared that the health center clients were doing laps in the pool while they were playing in the pool

Stayed here for 4 nights and enjoyed my stay. I was in the 24th floor with a view facing the buildings across the street. There are restaurants nearby to get breakfast, lunch or dinner. I was able to store my bags and luggage while I grabbed breakfast on my last day there. Would book again if I come back to Chicago

Staff

The room is cleaned only every other day which isn’t terrible but something to know. Otherwise very clean and the valet was quick with our car. Only problem we had has nothing to do with the hotel but Uber. Od not find the hotel correctly by either putting in the address or the name of the hotel or even the restaurant in the hotel. It took us almost 10 blocks away to drop us in the middle of Grant Park. The whole weekend never got corrected. So we had to be picked up and dropped off at a restaurant across the street from the hotel. Very strange.

Room and bathroom were very clean when I arrived.

Room was very noisy between a/c and trains. We were on the 29th floor, too. Shower had quite a bit of mildew in the grout, towels were old, hinge on cabinet door enclosing fridge was failing. Housekeeper was super friendly and accommodating. Elevators veeeerrrrry slow to arrive. Enjoyed walking to Paris Baguette for breakfast each morning.

Close to the Field Museum and Shed Aquarium

Great Place, great location, great view of the city.

Phone didnt work. Couldn't call for help or extra amenities. Valet who said they were 24/7 were not and left me with my car for the whole night I was out and about. Staff was no help even after bring these things to their attention. I would not opt in staying here again.

The location is pretty good The ice machine didn’t work, body wash wasn’t filled up we ran out, didn’t have enough towels and rags. The bed was not comfortable for $1,200 I expected for the bed to be comfortable and things to be better.

Exceptional

The staff was very accommodating and helpful. No complaints!(:

Very good

Exceptional

Our go-to hotel in the south loop area! Love being so close to Museum Campus and the wonderful views the area has to offer, and Eleven City Diner is across the street and a must! Will definitely be back!

The room was a great size and clean!! The equipment in the gym such as the treadmill could use a little maintenance but overall lovely stay.

The listing said the room would come with Netflix. It did not. This was the entire reason we picked this hotel. I am extremely displeased.