Great Wolf Lodge Grand Mound

Clean room.

The room was clean and my grandkids had a great time. The area that needs cleaning is the stairway. The negative for me was the strong chlorine fumes. My eyes nose and throat were affected by it. It took a few days for my eyes and throat to feel better. I understand why so much chlorine is needed, but I will probably not go back due to this.

We like the place and every thing.

Room service cleanup would’ve been nice due to daily use of the room. Customer service was amazing. Staffs were amazing and very helpful. Loved how many activities they had throughout the day and night for kids and their families. Overall awesome experience.

Friendly staff

Cool

👍

Everything is perfect customer service all beautiful Hotel

We really enjoy. We like it how you guys service and treat us thank you keep doing that to come back.

Parking is a nightmare, being disabled and the spots all full, we had to walk way too far, front desk staff were amazing, most of the other, shops, etc very short, not friendly nor helpful, not kid friendly, . The rooms good, food very expensive, and pkgs. Are very confusing, and expensive. Overall experience was good, but a bit disappointed with attitude and staff interactions.

Thanks all you guys do

My kids and i loved it

We got all our stuff stolen from the Waterpark when we had a table so be careful

One of our biggest frustrations was the staff. We were told “I don’t know” by multiple employees, with little effort to help us find an answer. At check-in, the employee couldn’t answer several questions, said she didn’t know much about the app, and gave me a number to text instead. When trying to find the ropes course, an employee was “pretty sure” we could access it through the waterpark. We couldn’t. Another employee also didn’t know, so we eventually figured out ourselves that we had to go back through the lobby and outside. MagiQuest also shuts off at 10 p.m. now, along with almost everything else. After 10, the arcade is basically the only thing left to do. Even the refill stations are shut off, so the souvenir cups you paid for can’t be used. We have a lot of great memories at GWL, which makes this even more disappointing. We’ve always accepted the high price because the experience felt worth it. Unfortunately, it no longer does. After many visits over the years, this will sadly be our last.

Had such a fun and memorable stay at Great Wolf Lodge! 🐺💦 We had an absolute blast, and there was so much to enjoy for the whole family. Definitely a place we’d love to visit again! ❤️

Expedia

Na

It is so very important place for kids to have fun and the class room is very good for families

We stayed for 1 night had a good time with my daughter she had lot of fun

Way overcharged me, I paid thru my expedia app so I paid for extra person. Well the room only handled 7 and I had 8, they did not care they wanted the 8th person to sleep in the car!!! Plus charged me extra to have the 8th person go swimming. Top it off I put $50 dollar deposit on the canopy for the next day and I was suppose to only be charged $250, NOPE!!!! When we 1st got there it took over an hour in line just to finally make it up to the counter which took additional 30 mins to get checked in!!! Oh and waiting for an elevator just to get our stuff from our room to main floor, over 30 mins waiting to get on elevator.. I wish I could get all my money back i paid or even the money they were not suppose to charge me bu5 did anyway! Never again and i will not recommend that place to anyone!