Safari Inn Burbank/Universal, a Coast Hotel

Staff wasn’t helpful at all

The parking was very difficult. At the end of the day they needed to have spaces designated for larger vehicles. They would park and there would not be enough space to drive between the cars to get to a parking space and even though we paid $25 a night to park there were times where you would need to find a space on the street. The “complimentary shuttle” was disorganized and was unavailable to us the first request and on a future day we were initially told it was full again but that they would “squeeze us in.” We showed up on time and had to wait. Eventually only 3 other people showed up meaning there were 9 no shows. We were about 30 minutes late to our outing. We were picked up on time and made sure to thank and tip the driver but overall we were disappointed in our stay. On a less important note the two drinks included per day had no sugar free options for my Type 1 daughter. I don’t think this is a staff problem as majority of the staff were friendly and apologetic for shortcomings. I believe it is a management/owner issue. On a positive note our next hotel that we moved to exceeded expectations.

we had a great experience, very appreciative of the nice staff, clean room, and beautiful space.

Love the neon sign…the room was basic…parking was not great..so small and so many large vehicles (including my rental!). The treadmill is not great…I was able to use it but the calibration of the speed is way off…

Clean room

I've stayed there before under different ownership. It's not the same anymore. : (

Shuttle was helpful. My only complaint was there were no amenities near by.

Personal amable y atento. Todo funcionaba en la habitación, no tuvimos temas de ruido ni ninguna molestia. Mi unico comentario es que la habitación tenia un olor particular, y debe ser por la alfombra, se veia sucia y gastada.

The room was very clean. The staff were very friendly and helpful

$25 / night parking fee also an unpleasant surprise.

Clean room

Great experience overall! The room was spacious and clean, the location was convenient, and the staff were welcoming. Would definitely stay here again!

Good

We have stayed at the hotel twice before and enjoyed the experience, but unfortunately it was third time unlucky. The current hotel management are extremely poor and terrible communicators. If you need to contact the hotel, don’t expect a helpful conversation on the telephone or any response whatsoever by email or via Expedia. A real shame. Will look elsewhere in the future. They have also now started the charge $25 per night for parking which they didn’t previously do which is ridiculous.

The room is passably clean. The air conditioner is very noisy when it is running. It is annoying that we could hear the occupant of the room above ours walking around during the night.

Great location near studios in Burbank. Only complaint is thin towels and sheets but room was clean.

Love the look the rooms are spacious and great!! N/A

The location was one of our favorite things about Safari Inn. It was convenient for the places we wanted to visit, and there were useful amenities nearby. Check-in was easy, the room was comfortable, and the staff were genuinely friendly. Great overall experience.

Front desk was unavailable several times. Had to wait. Bed not great. Parking expensive. Otherwise ok.

Very nice hotel. Staff was amazing!