Tru by Hilton Austin Airport, TX

There was a woman off the street trying to gain access to a room. This was obvious as she was talking to staff member tending to the lobby. As we went to elevator, just before doors closed, she came on elevator. She kept looking at us. Off the elevator I asked if we can help you, no response and she proceeded to elevator. As soon as we saw elevator close we rushed to our room, so she would not see the room we were in. Attempted to call desk from hotel phone, 3x and it sounded to pickup and then it would hang up. So I attempted to call via my cell phone, same thing occurred after 2 attempts. I proceeded to call 911 as I was concern for safety of staff member in the lobby. This woman appeared to be off the street and appeared to be under the influence. Dispatch said they would send someone over. We kept lights off and remained quiet in our room. Not knowing whether this woman was back on the floor. We felt u safe and took several hours before we can fall asleep. Never felt so unsafe in a hotel. Staff did not respond appropriately and phone system did not work as it should. Terrible experience.

Staff was very helpful

It was close to the airport. Nice property….i would stay again ✅

Everyone was nice and very helpful. The airport shuttle was such a helpful amenity. Breakfast was delicious!

Good place to stay. Helpful staff. Not enough parking spaces though.

When checking in, the customary $25 incidental fee was charged to my card, which is normal. Then immediately after that was explained, I was told that there was a parking fee for parking in the hotel parking lot of $10.83 and that that charge would be taken from the incidental fee I had just prepaid. I said, "You're charging me for parking in the hotel parking lot?" "Yes" Just seemed odd to me that this particular charge was assessed at that time. I have never been charged to park in a hotel's parking lot before. Perhaps this is normal operations now and perhaps I missed this while making the reservation. Not a huge deal over $10, but just found this odd. I'm guessing most people park in the parking lot of the hotel, so its just another added revenue stream for them.

I had a wonderful stay at this hotel! The room was spotless, comfortable, and well-maintained, making it easy to relax after a long day. The staff was incredibly friendly, welcoming, and always willing to help with anything I needed. The location was convenient, and the amenities exceeded my expectations. Everything from check-in to check-out was smooth and hassle-free. I truly enjoyed my experience and would definitely stay here again. I highly recommend this hotel to anyone looking for a comfortable, clean, and enjoyable place to stay!

We hag a very good stay at this hotel. Clean rooms. Lots of amenities. Good breakfast. Highly recommended.

They charge for parking! Even as a guest of the hotel, that’s absurd. Might as well stay downtown near the action of going to pay to park anyways. There is literally nothing around here and the free breakfast was nothing special.

Excellent hotel near the Austin airport. The breakfast was good, and the rooms were nicely appointed. Little things like good quality toiletries and a nightlight in the bathroom were much appreciated. Hotel staff were cheerful and extremely helpful getting me to the hotel after a very late flight. We liked it enough to book another night for our departure.

Exceptional

Perfect stay before a very early flight! Shuttle service is awesome

It was very clean and had a fun, unique atmosphere. Bed could have been slightly more firm and the room was a bit small. But, it is hard to find things we didn’t like.

The staff upon checkin were not very friendly at all. Especailly the male asian guy

Not enough parking, but excellent customer.

Everything was just clean and smelled good.

Very welcoming, friendly, the morning breakfast was good not a lot of variety, but it was good Everything was clean and appeared to be very sterile. I will definitely be back.

Pleasant

Very clean and staff was friendly Nothing

From the time I called to ask about checking in the staff was nothing short of helpful and kind. I was there for work which starts at 3am. The young lady at the desk put together a grab and go for me so I was still able to have breakfast. That little thing touched me! I would highly recommend this hotel!