JW Marriott Atlanta Downtown

The girl was wonderful with a great location. The staff was nice and professional. The only draw back was the office system wasn’t working. The pool area was the highlight for me. Very relaxing.

This hotel stay by far has been one of the best experiences that I have had in Atlanta. I was pleasantly surprised by how well-rounded the staff and service were in accommodating my needs. I have been a long-time Hilton Honors member, and this has changed my outlook on membership.

Great

The staff nice and friendly. Hotel very clean

We had an event at the hotel and the staff was very wonderful, friendly, and helpful. Best experience.

Impeccable customer service.

⭐⭐⭐⭐⭐ Excellent Stay! I had an outstanding experience during my stay. The hotel was exceptionally clean, well-maintained, and welcoming from the moment I arrived. The staff was friendly, professional, and went above and beyond to ensure everything was perfect. The room was comfortable, spacious, and equipped with everything I needed for a relaxing stay. The amenities were excellent, and the overall atmosphere made me feel right at home. I truly appreciated the attention to detail and commitment to customer service. I would highly recommend this hotel to anyone traveling to the area and will definitely stay here again in the future. Thank you to the entire team for a wonderful experience! ⭐⭐⭐⭐⭐

That the pool wasn't ready to use.

El hotel muy limpio y bonito nos gustó, viajamos en familia y nos acomodaron las habitaciones en el mismo piso algo que fue muy conveniente.

great time for our one night

Required a $300 hold on top of the money paid for the room. Management said it would be released 10 business days after checkout. It’s been 13 days and the money is still on hold and having trouble getting to the customer service line. They also no longer offer the room with the floor to ceiling windows which is why I booked it in the first place. I stayed here previously before they renovated and rebranded so I was expecting to get the same room as last time. Especially since they still advertise this in pictures. Corner rooms now have windows with the bottom half covered.

Kudos to the female manager, she was outstanding and the staff workers were excellent. I have never visited a hotel were the entire staff was so professional and friendly. We will definitely be back on our next vacation, keep up the outstanding customer service.

Tytiana was amazing!

Where it was located the staff and the rooms Nothing

We loved everything about our stay. Our room was big and really nice. I love the the entrance walking into the building. Everything was great. Staff was great! We were not disappointed.

The layout

The experience I had at this hotel was very horrible. The staff from the management to the employees were very unprofessional and rude. The construction was a total inconvenience. The sheets was filthy It had to be changed several times and I also tumbled at the facility however, the rude management trying to make this right by bringing alcohol and wings to my room and thought that was reasonable compensation for all that I experienced that ruined my entire birthday weekend. My overall experience was complete utterly and unsatisfactory me, and my friends was very appalled and will not return to this location. The management could have been much better with communicating

They didn’t have a Microwave or an miniature fridge for our baby milk . ? There was a blob of hair found in the sheets that didn’t belong to us that my son found .

Kept burning our food

The ice machine was out. I tried to call to see where I could get ice and I couldn't get anyone to answer the phone. Not even room service. Valet parking is required, their is no self parking.