Haywood Park Hotel, an Ascend Collection Hotel

When I finally received my room, it had one king bed instead of the two queens I had reserved. The hotel offered a rollaway bed, and when I asked about a refund or discount for the inconvenience, I was instead given the option of waiting another two hours while they repaired a leak in my originally reserved room. I was also told the room might not look very good after the repair. Thankfully, another guest in the long check-in line offered to switch rooms with me because she did not need two queen beds. The property itself also felt poorly maintained. There was standing water in the elevator, our room had an unpleasant odor, and the shower grout was black. The location is excellent, and the speakeasy downstairs had fantastic music, which were the highlights of the stay. Unfortunately, those positives were not enough to make up for the service and maintenance issues. I would not stay here again.

Loved this property! Great location, friendly staff and beautiful rooms!

Convenient location

It was an amazing Hotel, location, clean, staff, rooms it was the best! Loved loved loved it

Really liked the hotel. The room was awesome, really big! Unfortunately parking was not included, but that seems to be a trend with the hotels now.

Warm friendly people, spacious room, great location.

Very good

The Haywood is very conveniently located within walking distance of numerous restaurants, the Woolworth Walk, Malaprop's Bookstore, and many other sites. It is also a stop on the hop-on hop-off trolley that offers a tour of key sites in Asheville. The hotel itself is distinctive, because it was for many decades a department store. Each floor has a lobby with mannequins and other artifacts of the building's original function. The king suites are palatial in size; the double queens are more conventional. Each room has a mini-fridge and Keurig machine. The beds were comfortable and the rooms quiet. Parking is valet-only, at $22/night. The valets were very personable and helpful. The king suite that a friend had was freezing when we arrived (in mid August); the staff had to bring a small heater. The Keurig machine didn't work. (The one in my room did!) I had a double queen room. There was no towel bar in the bathroom (though I could see where there had been one), only a small hook next to the vanity. I requested a replacement towel bar, but it did not appear over the next 2 days. The only way to hang bath towels was to fling them over the shower stall door.

The staff were very friendly and helpful, always ready to assist with anything we needed. However: we were informed upon check-in that the second floor was reserved for guests with dogs (which we were). The problem with this is that we were also directly above a bar where live music was performed until 11pm. Something for future guests to be aware of.

Very good

Interesting. Good area Staff was nice Noisy from the band downstairs Pillows are terrible

THe hotel was very beautiful and the room very clean. I did not like the parking situation.

Large room In the middle of town and good for walking to restaurants and shops. Good value.

Clean and quiet. Over priced, not enough valet employees, initially air conditioning was regulated at 71 degrees but later was changed. Coffeemaker instructions not clear enough.

Missing some basics that could be had in cheap hotels. For the price...and some inconveniences....I would never return.

Room was huge but interesting in layout. Good for longer stay. No cable or internet due to “Spectrum outage”. Sent ‘housekeeping’ to try to get tv to work.

left early morning did not avail of breakfast , location very goood all good

The staff was over the top helpful and a delight to guide us to some interesting places downtown

No food... other than that... awesome ?

Perfect location, older hotel but very well maintained